What are the responsibilities and job description for the W2 Hiring - Executive IT Services Specialist position at Empower Professionals?
Job Title: Executive IT Services Specialist
Location: Wayne, PA or Paoli, PA,
On-site 5 days a week
Length: 12 Month contract, Option to convert PERM after 6 months
W2 role
Required Skills
MUST have White Glove service experience (LOTS OF IT)
Interacting with high level C-Suite executives
EXCELLENT Communication
Extremely dependable
Able to work independently and very versatile
Key responsibilities:
Provide priority, concierge-level IT support for ~200 executives and principals
Own end-to-end support for Windows/macOS devices, iOS (iPhone/iPad), and executive AV
Support Microsoft 365 workloads and executive collaboration platforms (Teams, Zoom)
Perform proactive maintenance, patching, and device lifecycle management
Troubleshoot complex desktop, mobile, VPN, Wi-Fi, and conferencing issues under pressure
Serve as a trusted IT advisor with strong discretion and executive presence
Partner with Network, Security, and Enterprise IT teams for escalations
Participate in on-call rotations and ~15 25% travel for board meetings and executive events
Technical environment & tools (hands-on):
Operating Systems: Windows 10/11, macOS
Mobile Platforms: iOS (iPhone/iPad); Android exposure preferred
Endpoint & MDM: Microsoft Intune, Jamf Pro
Productivity & Collaboration: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), OneDrive, SharePoint
Video Conferencing & AV: Microsoft Teams Rooms, Zoom, Google Meet, executive conference room AV
Identity & Access: Azure AD / Entra ID, MFA, conditional access
Networking: VPN clients, enterprise Wi-Fi, basic LAN/WAN troubleshooting
Security: Endpoint security tools, encryption, executive data protection best practices
Hardware: Laptops/desktops, mobile devices, docks, peripherals, and executive accessories
Ideal background:
Several years IT support experience; 2 years supporting C-suite / VIP users
Strong Windows, macOS, and iOS experience in enterprise environments
Proven executive-facing support with high discretion and urgency
Certifications such as CompTIA, ITIL, Microsoft, or Apple are a plus