Program Manager-NJ/GA

Role: Program Manager/Delivery Manager )

Location: Alpharetta, GA and Berkley Heights, NJ (4 days a week onsite)

Duration: 12 Months

Client: UST/Fiserv

Responsibilities:

·         Program Strategy & Planning Translate business objectives into clear program charters, scope, success metrics (OKRs), and value hypotheses.

·         Develop integrated plans (roadmaps, timelines, dependency maps, resource plans) for multi-team initiatives.

·         Facilitate prioritization with Product and Engineering; run quarterly/PI planning (Scrum/SAFe, as appropriate).

·         Execution & Delivery Own program schedules; track against milestones; manage critical path, dependencies, and scope changes.

·         Run cadences: stand-ups, scrum-of-scrums, release planning, risk reviews, and post-mortems. Drive release readiness with engineering, QA, security, and operations; enforce change management.

·         Risk, Compliance & Governance Identify and maintain a risk register; establish mitigation and contingency plans.

·         Ensure compliance with security, privacy, accessibility, and regulatory requirements (e.g., SOC 2, ISO 27001, GDPR, HIPAA—customize as needed).

·         Maintain program documentation (charters, RACI, decision logs, architecture & runbooks) in Confluence or equivalent.

·         Technical Leadership & Cross-Functional Alignment Partner with architects to validate solution designs against non-functional requirements (scalability, reliability, performance, cost).

·         Facilitate trade-off decisions (build vs. buy, roadmap vs. technical debt). Align technical dependencies across services, platforms, and shared components.

·         Stakeholder Management & Communication Provide transparent status reporting (dashboards, burn-up charts, KPIs) tailored to executives and teams.

·         Lead steering committees; escalate blockers early with options and recommendations. Drive change enablement with documentation, training, and adoption metrics.

·         Continuous Improvement Implement delivery metrics and retrospectives; optimize flow (WIP limits, SDLC guardrails). Standardize program processes, templates, and tooling; mentor PMs/engineers on best practices.

Requirements:

·         Bachelors in Computer Science, Engineering, Information Systems, or related field (Master’s preferred). 

·         6–10 years in technical program/project management, product delivery, or engineering leadership. 

·         Proven success delivering large-scale software or platform initiatives across multiple teams. Strong knowledge of SDLC, Agile (Scrum/Kanban/SAFe), DevOps/CI-CD, and cloud-native architectures. 

·         Experience with one or more domains: Cloud (Azure/AWS/Google Cloud Platform), Data & Analytics, AI/ML, Security & Identity, FinTech/Payments, E-commerce, or Enterprise SaaS. 

·         Certifications: PMP, PMI-ACP, CSM/SAFe, or AWS/Azure/Google Cloud Platform cloud certifications. 

·         Familiarity with SRE practices (SLIs/SLOs/Error Budgets), observability, and cost optimization (FinOps). 

·         Experience with compliance standards relevant to your industry (e.g., PCI DSS for payments, HIPAA for healthcare). 

·         Core Competencies Technical Depth: Can engage on architecture, APIs, data pipelines, cloud infra, scalability, and operational readiness. 

·         Systems Thinking: Understands end-to-end flows and how changes ripple across ecosystems. Execution Excellence: Drives predictability, eliminates blockers, and ships outcomes—not just artifacts. 

·         Influence Without Authority: Builds alignment across teams with different incentives. 

·         Decision Quality: Frames trade-offs with data; chooses scalable long-term solutions. 

·         Customer & Business Focus: Links technical delivery to measurable business value and user impact. 

·         Tools & Technologies Planning: Jira/Advanced Roadmaps, Confluence, Azure DevOps, MS Project, Smartsheet, Miro. 

·         Engineering & DevOps: Git/GitHub/GitLab, Jenkins/Azure DevOps Pipelines/GitHub Actions, Docker, Kubernetes. 

·         Cloud: AWS (EC2, EKS, S3, Lambda), Azure (AKS, ADO, App Services), Google Cloud Platform (GKE, Cloud Run). Data/AI: Databricks, Spark, Kafka, Airflow, dbt, Snowflake/BigQuery/Redshift, MLflow, Feature Stores. 

·         Observability: Prometheus, Grafana, New Relic, Dynatrace, Splunk, ELK. 

·         Security/Compliance: Vault, Defender, Prisma, Okta, SonarQube, Snyk. 

·         Collaboration: Microsoft 365, Teams, SharePoint, Power BI, Slack. 

·         Success Metrics & KPIs Delivery Predictability: % milestones met, variance to plan, lead/cycle time. 

·         Quality & Reliability: Defect escape rate, MTTR, change failure rate, SLO adherence. 

·         Business Outcomes: OKR attainment, feature adoption, NPS/CSAT, revenue/cost targets. Efficiency: Velocity trends, WIP limits adherence, automation coverage, cloud cost per transaction. 

·         Risk & Compliance: # high-severity risks mitigated, audit readiness, policy adherence.

Thanks
Sujaan Gurjar
Technical Recruiter| Empower Professionals

|  Phone:  x 334 | Fax:
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