Change Production Readiness Sr Analyst

Role: Change Production Readiness Sr Analyst

Locations: Fort Mill, SC (Fully Onsite)

Duration: 12 Months Contract

F2F Interview Highly Preferred For Local Candidates

Note: Candidate needs to be in the office 5 Days every week. Local or candidates from adjacent states only.

Job Description:

·                     The Change Production Readiness Sr. Analyst is responsible for ensuring that all changes to production environments are thoroughly assessed, documented, and approved before deployment.

·                     This role involves collaborating with various stakeholders to minimize disruptions, enhance system stability, and ensure compliance with organizational standards.

Key Responsibilities:

Change Management

·                     Review and assess change requests (RFCs) for completeness and risk.

·                     Facilitate Change Advisory Board (CAB) meetings.

·                     Ensure compliance with change management policies and procedures.

·                     Track and report on change metrics and KPIs.

·                     Support post-implementation reviews and continuous improvement initiatives

3.2 Release Management/ Digital Product Release (DPR) Implementation

·                     Coordinate release planning and scheduling with development, QA, and operations teams.

·                     Maintain the release calendar and ensure alignment with business priorities.

·                     Ensure release packages are tested, documented, and approved before deployment.

·                     Support post-release reviews and continuous improvement initiatives.

·                     Continuously monitor and understand release processes .

·                     Conduct research using ServiceNow documentation on Digital Product Release (DPR).

·                     Align release practices with DPR capabilities.

·                     Collaborate with vendor partners to implement DPR in a phased approach, incorporating existing release practices.

·                     Actively participate in daily scrum calls for DPR implementation and track progress.

·                     Coordinate with stakeholders and DPR users to gather techno-functional requirements.

·                     Evaluate whether techno-functional requirements can be addressed using out-of-the-box (OOTB) features as the primary approach.

·                     Assess the need for DPR customizations, weighing their value addition against potential upgrade challenges in ServiceNow.

·                     Develop a comprehensive DPR test plan covering all phases, tasks, and functionalities, including both happy-path and complex scenarios.

·                     Deliver DPR demos, coaching sessions, and training for stakeholders.

·                     Collect periodic feedback and integrate it into a continuous improvement program to enhance DPR.

·                     Collaborate with stakeholders to improve governance, automate processes, and reduce overhead efforts

Production Readiness

·                     Conduct production readiness assessments for new applications and major changes.

·                     Validate operational support documentation, monitoring, and rollback plans.

·                     Collaborate with stakeholders to ensure all readiness criteria are met.

·                     Support go/no-go decision-making processes.

Deliverables

·                     Weekly status reports and dashboards.

·                     Updated change and release calendars.

·                     CAB meeting agendas and minutes.

·                     Production readiness assessment templates and completed checklists.

·                     Post-implementation review reports.

·                     Monthly Domain Level Scorecards

Qualifications:

·                     Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

·                     Experience: Minimum of 5 years of experience in change management, production readiness, or a related role.

Technical Skills:

·                     Strong understanding of ITIL and IT Service Management best practices.

·                     Excellent risk assessment and mitigation skills.

·                     Proficient in documentation and process optimization.

·                     Strong communication and collaboration skills.

·                     Ability to work under pressure and manage multiple priorities.

Preferred Qualifications:

·                     Certifications: ITIL certification or equivalent.

Tools: Experience with ServiceNow or similar change management tools