Video Conferencing & Collaboration Engineer

Position Summary

This role ensures the seamless operation of the Cisco Webex platform across enterprise conference rooms, enabling collaboration and communication that drive organizational performance. By managing integrations, security, and user experience, this role empowers teams to stay connected and productive while safeguarding compliance with regulatory requirements. This position offers the opportunity to shape a modern digital workplace that supports innovation and efficiency across the company.

Duties and Responsibilities

• Leads the administration of the Webex platform through Control Hub by strategically managing user accounts, licensing, and global configurations to maximize efficiency and ensure platform reliability.
• Delivers expert Tier 2 and Tier 3 technical support by diagnosing and resolving complex issues across Webex Meetings, Messaging, and Calling, while driving root cause analysis and implementing preventative measures that reduce recurring incidents.
• Designs, implements, and optimizes advanced configurations for Webex conference rooms tailored to business needs.
• Drives seamless integration of Webex with enterprise systems such as Microsoft 365, Active Directory, Customer Relationship Management platforms, and Single Sign-On (SSO), ensuring interoperability, secure access, and streamlined workflows.
• Monitors and analyzes platform performance and adoption using Webex analytics, generates actionable reports for leadership, enforces compliance with regulations including the Health Insurance Portability and Accountability Act and General Data Protection Regulation, and proactively manages updates, patches, and system upgrades to maintain security and business continuity.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Strong troubleshooting, communication, and customer service skills with the ability to resolve complex collaboration platform issues and communicate effectively with diverse stakeholders.
• In-depth knowledge of Webex Control Hub.
• Strong knowledge of identity management systems such as Azure Active Directory, SSO, and integrations with enterprise systems, combined with a strong understanding of Voice over Internet Protocol, networking concepts, and Quality of Service.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience And Qualifications

• A minimum of 5 years of experience administering Cisco Webex for conference rooms.
• Requires a bachelor’s degree in computer science, information technology, or equivalent experience.
• Cisco Certified Network Associate (CCNA); Cisco Webex certifications preferred.
  
  

Benefits

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/