Pharmacy Technician, Data Entry Supervisor 503A (1st shift)

Position Summary

The Supervisor, Data Entry ensures accurate, timely data management and leads the team to meet key performance indicators (KPIs). This role supports Empower’s mission to deliver innovative, affordable medications that improve lives.

Duties and Responsibilities

• Supervises the input of customer account information into databases, ensuring accuracy, timeliness, and adherence to KPIs.
• Mentors and supports data entry team members, planning staffing needs, tracking schedules, and fostering skill development to maintain performance standards.
• Communicates job expectations clearly, monitors individual and team performance, and provides constructive feedback to drive improvement.
• Collaborates with quality control and other departments to identify training needs, implement improvements, and achieve shared team goals.
• Ensures compliance with company policies and procedures while addressing additional tasks and activities to support operational efficiency.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Demonstrates strong leadership, organizational, and motivational skills, with the ability to coach, mentor, and resolve concerns effectively in a fast-paced environment while maintaining ethical behavior and commitment to goals.
• Proficient in data programs, keyboard accuracy, and analytical skills, with experience managing teams, meeting KPIs, and producing results in dynamic settings.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience And Qualifications

• Minimum of 2 years in a supervisory role.
• College degree or equivalent experience required with an advanced degrees or related certifications preferred.
• Registered with the Texas Board of Pharmacy as a Pharmacy Technician.
  
  

Benefits

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/