Director, Quality Control Analytical

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

In an industry where product integrity defines trust, the Director, Quality Control Analytical ensures every compounded medication meets the highest standards of safety, efficacy, and compliance. This role drives strategic innovation and operational excellence within the chemistry lab, advancing Empower Pharmacy’s mission to expand access to high-quality, affordable medications. The Director leads high-impact analytical operations, builds a worldclass team, and fosters a culture of scientific excellence and continuous improvement.

• Directs and continuously improves the chemistry laboratory responsible for analytical testing of sterile injectables, including finished products, raw materials, stability studies, method validation, and method transfer, ensuring regulatory compliance and scientific excellence through the integration of artificial intelligence (AI)-powered tools.
• Builds, mentors, and scales a high-performing team of chemists and analysts by fostering technical growth, innovation, and a culture of accountability in a fast-paced pharmaceutical environment.
• Champions a culture of compliance, precision, and continuous improvement by reinforcing quality at every stage of testing, leveraging AI to enhance data integrity, reduce human error, and strengthen trust with regulators, healthcare providers, and patients.
• Establishes and monitors laboratory performance metrics across safety, quality, service, cost, and efficiency, using real-time data and AI-enabled dashboards to identify trends, reduce deviations, and drive operational excellence.
• Plans and scales laboratory capacity strategically to meet evolving business needs by optimizing resources, implementing automation, and guiding investment in new technologies and equipment.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, 2 and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Exhibits exceptional technical proficiency in analytical methodologies, instrumentation, and data integrity principles, with expertise in method validation, method transfer, raw material testing, and stability studies, ensuring adherence to regulatory requirements and industry best practices.
• Possesses a results-driven mindset with a commitment to first-time-right execution, proactively identifying and implementing process enhancements, optimizing laboratory efficiency, and ensuring a culture of compliance, safety, and scientific excellence.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Requires at least 10 years of Good Manufacturing Practice, Good Laboratory Practice, or Good Clinical Practice laboratory experience, with a minimum of 5 years in a laboratory leadership role, demonstrating expertise in analytical testing, regulatory compliance, and operational excellence. 
• Requires a minimum of a bachelor’s degree in Chemistry, Biochemistry, or a related scientific discipline; an advanced degree (Master of Science or Doctor of Philosophy) is strongly preferred for strategic and technical depth.
• Certified Manager of Quality/Organizational Excellence, Certified Quality Auditor, American Society for Quality Certified Pharmaceutical Good Manufacturing Practice Professional, Six Sigma Green Belt or Black Belt Certification, and Regulatory Affairs Certification are preferred for this role.
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/