Authorization Coordinator

Reports To: Authorizations Manager

FLSA Status: Exempt/Full-time

Compensation: $40,000-$55,000 per year

Location/Travel: In-person -- based out of the corporate office in San Antonio

Job Summary:

The Authorization Coordinator at Empower Behavioral Health (EBH) is a key member of the Intake and Authorization team. This individual is responsible for insurance requests and authorizations throughout the business. Working in a fast-paced, growing organization, this position is focused on the ever-growing needs of the team in line with the EBH standard of patient care. This position will rely heavily on communication and multi-tasking abilities.

Come join our mission!

Duties and Responsibilities:

• Coordinate closely with all staff for incoming authorization requests
• Determine proper diagnostic or insurance requirements per new patient needs
• Complete and submit insurance forms in a timely manner
• Review concurrent forms and check that all supporting documents are included
• Regularly follow up on authorization requests to keep the process moving
• Track all authorizations and monitor timelines to escalate cases as needed
• Enter approved authorization into Practice Management Software
• Set treatment plan due dates for clinical staff
• Answer multiple incoming requests from BCBAs, Clinical Directors, and Regional Clinical Directors.
• Coordinate with Insurance Review and Appeals Specialist on documentation needs.
• Respond to medical records requests
• Communicate with families and insurance representatives throughout the authorization process.
• Check incoming faxes and distribute them to the proper team members
  
  

Competencies:

• Attention to detail
• Perseverance
• Customer Focus
• Problem -Solving
• Excellent oral and written communication
  
  

Education and Experience:

Required:

• High school diploma or equivalent
• Knowledge of Microsoft Outlook, Office, Word, and Excel
• Experience with healthcare professional billing
• Demonstrates the ability to effectively use and quickly adapt to various digital tools, software, and systems to support daily operations
• Experience with communicating with insurance companies
• Previous knowledge/work in a medical office
  
  

Preferred:

• Minimum of one year of experience in an authorization role
• Experience with Central Reach practice management system
• Experience or exposure to Practice Management Software
• Experience working in an administrative setting
• Experience working in a growing organization
  
  

Physical Requirements:

• Must be able to sit for extended periods while working at a desk or computer
• Must be able to stand, walk, and move about the office as needed
• Must be able to use hands and fingers to operate a computer, keyboard, mouse, telephone, and other office equipment
• Must be able to reach, bend, handle, and manipulate office materials and equipment
• Must be able to lift and carry office supplies, packages, and materials weighing up to 50 pounds
• Must be able to see, read, and interpret written documents, computer screens, and data for extended periods of time
• Must be able to hear and communicate effectively in person, over the phone, and via electronic means
  
  

EBH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.