What are the responsibilities and job description for the Credit and Collections Specialist position at Employnet Inc?
The Credit & Collections Specialist is responsible for a wide range of collection and customer service activities on the assigned customer portfolio, ensuring timely recovery of due cash, account reconciliation, dispute resolution, meeting RBDC DSO and A/R overdue objectives, as well as supporting the entire organization for stronger collection practices.
KEY RESPONSIBILITIES
MANAGING THE PROCESS
Maintain an accurate and up-to-date customer accounts receivable aging
Reconcile monthly customer statements and credits
Identify all credit risk accounts daily for aggressive collections
Regularly contact customers to follow up on account status, past due balances, and make notes in database
Identify Bad Debts for management review; recommend corrective action as needed
Prepare and send statements for all customers on account and deliver in preferred method
Provide invoices to customers as required or requested
Identify field process issues that may delay payment by customer and report to management
Assist AR Manager with customer credit checks within established guidelines and procedures
Prepare detailed reports as requested by management of portfolio
Ability to travel as needed.
Other duties as may be assigned.
MINIMUM EXPERIENCE AND QUALIFICATIONS
Associate degree or at least 4 years industry related collections experience
Accounts Receivable experience is required
Direct Store Delivery or Route Accounting experience is a plus
· Experience with route accounting or ERP systems (High Radius and S4 a plus), including daily balancing, and database management
· Good understanding of payment, invoicing and AR reporting processes
· Excellent communication skills
· Ability to analyze customer aging reports to minimize delinquencies and identify risk
· Computer literate, including Excel, Word, Power Point and Access
· Well organized, self-directed; requires very limited oversight
· Displays leadership potential
· Advanced problem-solving skills
· Experience with customer relations or customer service functionalities
· Proven track record in of collections, including negotiations and other options to secure payment is a plus
· Accounting and/or bookkeeping experience is a plus
Monday-Thursday onsite
Friday work from home
Salary : $25