What are the responsibilities and job description for the Credit and Collections Specialist position at DirectedLINK LLC?
Title: Credit & Collections Specialist
Employment Type: Contract (12 Months)
Compensation Range: $25/Hour
Location: Denver, CO 80249
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM; Monday–Thursday onsite, Friday remote
Industry: Consumer Goods Distribution
Company Overview
A large consumer goods distribution organization is seeking a Credit & Collections Specialist to support accounts receivable and collection activities across an assigned customer portfolio. The environment requires strong customer communication, financial accuracy, and coordination across finance and field operations.
Position Summary
The Credit & Collections Specialist is responsible for collection and customer service activities across an assigned customer portfolio. This position focuses on timely cash recovery, account reconciliation, dispute resolution, credit-risk identification, and achievement of DSO and accounts receivable overdue objectives while supporting stronger collection practices throughout the organization.
Key Responsibilities
- Maintain accurate and current customer accounts receivable aging.
- Reconcile monthly customer statements and credits.
- Identify credit-risk accounts daily and initiate appropriate collection activity.
- Regularly contact customers regarding account status and past-due balances and maintain detailed account notes.
- Identify potential bad debts for management review and recommend corrective action as appropriate.
- Prepare and distribute customer statements using preferred delivery methods.
- Provide invoices to customers as required or requested.
- Identify field or operational process issues that may delay customer payments and escalate findings to management.
- Assist the Accounts Receivable Manager with customer credit checks according to established guidelines and procedures.
- Prepare detailed portfolio and collection reports requested by management.
- Support account reconciliation, dispute resolution, and timely recovery of outstanding receivables.
- Travel as needed.
- Perform other duties as assigned.
Required Qualifications
- Associate degree or at least four years of industry-related collections experience.
- Accounts receivable experience.
- Strong understanding of payment, invoicing, and accounts receivable reporting processes.
- Ability to analyze customer aging reports, minimize delinquencies, and identify credit risk.
- Strong communication and customer relationship skills.
- Proficiency with Microsoft Excel, Word, PowerPoint, and Access.
- Strong organizational skills and ability to work independently with limited oversight.
- Advanced problem-solving skills.
- Experience supporting customer relations or customer service functions.
Preferred Qualifications
- Direct Store Delivery or route accounting experience.
- Experience with route accounting or ERP systems, including daily balancing and database management.
- HighRadius experience.
- SAP S/4 experience.
- Proven collections experience involving negotiation and alternative approaches to securing payment.
- Accounting or bookkeeping experience.
- Demonstrated leadership potential.
Salary : $25