Technical Training Specialist

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels. 

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line.  We are passionate about beverages – and about building a team that’s just as energized.  We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Position Overview:

As a Technical Training Specialist, you will partner with the Operations & Training teams on support employees focused on smooth transition from classroom onboarding to the production floor. This role is responsible for coordinating site training initiatives and objectives; focused on reducing downtime, increasing efficiency and increasing employee competencies.  The Technical Training Specialist will be serving as a subject matter expert (SME) for the area in which they are assigned.  Maintaining a current understanding of equipment, procedures and process will be critical to the success of this role.  As a member of the training team this role will require the ability to maintain, edit and review training documentation, audit department procedure and training materials, and validate understanding of training materials.

Responsibilities:

·         Serve as an embedded Technical Training resource on assigned shift/crews. 

·         Conduct Read-See-Do verification to confirm skill mastery and support employees trough onboarding to production floor in area.

·         Serving as a subject matter expert, this role will serve as a resource for operations employees, fostering excellence in manufacturing operations.

·         Provide mentorship and coaching to employees throughout their first 90 days of employment.

·         Make suggestions, design and develop training material (procedures, SOPs, OPLs, guides, visual aids or other materials) to meet learning objectives.

·         Collaborate with other subject matter experts to teach/learn additional programs and provide idea sharing and feedback.

·         Verify employees can perform tasks safety, consistently and independently via checkpoints. 

·         Support cross-training and upskilling initiatives based on skill assessments and needs of the business.

·         Work with L&D partners to monitor training delinquency and forecast in assigned work area to ensure that all training is current, and manufacturing associates remain compliant regarding training requirements.

·         Maintain manufacturing process/product knowledge by periodically supporting production.

·         Participate in first run meetings, changeovers or start ups to ensure adherence to processes and maintain current standards in future trainings.

·         Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures

Qualifications:

·         Minimum of 2 years of training, developing and onboarding employees. 

·         3 years plant manufacturing experience in a food industry or related manufacturing facility.

·         Demonstrated leadership and team development skills.  Can build a positive and productive team environment.

·         The ability to read, write, speak, and understand English is required.

·         Possess strong one-on-one communication skills.  

·         Demonstrates the ability to meet the information needs of the team through regular and effective communication and follow-up.

·         Ability to effectively multi-task job responsibilities in a fast-paced environment.

·         Knowledge of administrative processes, systems and procedures for area of responsibility.

·         Team player able to work well with others and contribute to a positive work environment.

·         Ability to remain calm, apply good judgment and decision making under pressure.

·         Ability to effectively troubleshoot a variety of issues (assess a situation, identify the cause, and determine potential solutions).

·         Experience and ability to use Microsoft suite of products including Excel

·         Available and flexible to work overtime as needed to support the team and the business needs.

·         Strong record of performance in the areas of attendance, safety, quality, and productivity.

·         High school diploma/GED required; post-secondary education preferred.

Hours, Location and Pay:

We offer a competitive base pay rate and a comprehensive benefits package for full-time employees.  This position works at our Little Chute, WI manufacturing facility on a M-Th 5:30am-3:30pm schedule in the SSC department.

Physical and Mental Demands:

·         While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

·         Specific vision abilities required in this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

·         Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee’s first responsibility.  We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

·         The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

·         Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

·         Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

·         Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

·         EEO/AA including Vets and Disabled

·         If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

·         Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

·         The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.