What are the responsibilities and job description for the Commercial Lines Account Manager position at Employment Resource Group, Inc. An EOS company?
Our client, a well-established insurance organization, is seeking a dynamic Commercial Lines Manager to lead and develop a high-performing team responsible for delivering exceptional service to commercial clients. This role offers the opportunity to shape department strategy, drive process improvements, and guide a hybrid team across multiple locations. The ideal candidate will combine operational expertise with strong leadership skills, helping to enhance efficiency, implement innovative tools, and build a culture of accountability and collaboration.
Duties and Responsibilities
- Lead, coach, and develop a team of Account Executives and Account Managers to achieve department goals.
- Manage day-to-day operations and ensure workflows align with established playbooks and best practices.
- Oversee performance management initiatives including reviews, goal setting, and coaching cycles.
- Partner cross-functionally with Sales, Business Development, and Risk Advisory teams to ensure seamless sales-to-service transitions.
- Supervise outsourcing and partner relationships to ensure quality, efficiency, and compliance with standards.
- Drive continuous improvement through the implementation of process efficiencies and technology-driven solutions.
- Monitor departmental performance metrics and champion accountability across a dispersed hybrid workforce.
- Cultivate a team-first culture emphasizing client focus, communication, and professional growth.
- Support organizational initiatives including segmentation, cross-sell, and client retention strategies.
Qualifications
Must Haves
- Minimum of five years of Commercial Lines insurance experience.
- At least two years of experience leading or managing teams.
- Proven ability to coach, motivate, and develop client-facing professionals.
- Holds and maintains an active Property & Casualty license.
- Strong interpersonal and communication skills, with a demonstrated ability to manage workflows and performance.
- Comfortable working in a process-driven, hybrid environment and traveling as needed between multiple offices.
Preferred
- Experience managing outsourced partnerships or service vendors.
- Proficiency with Microsoft Office and insurance management systems.
- Familiarity with efficiency tools or AI-enabled process improvements.
Core Competencies
- Professional and collaborative leadership style
- Strategic thinker with strong analytical follow-through
- Proactive problem solver with excellent communication skills
- Forward-thinking, energetic, and client-focused
- Comfortable engaging in direct and courageous conversations
- Ability to balance operational oversight with strategic direction
