Employee Benefits Claims & Operations, Vice President

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

The Vice President, Claims & Operations is a senior executive responsible for the strategic leadership, operational performance, and financial outcomes of the organization’s Employee Benefits claims and service operations. This role has enterprise level accountability across Voluntary, Life, Waiver of Premium, Absence, and Disability claims, as well as broad operational ownership of Service Operations, Customer Experience Center (CEC), Onboarding, Billing, Contracts, and Enrollment.

As a member of the Employee Benefits Senior Leadership Team, this executive will shape multi-year operating strategies, sponsor key enterprise initiatives, and drive cross functional execution to deliver market leading service, operational efficiency, and sustainable financial performance.

Key Responsibilities

• Drive the strategic planning and execution of multi-year operating principles.
• Create and sustain a market-competitive advantage through operational excellence, innovation, and disciplined execution.
• Translate enterprise strategy into actionable priorities, roadmaps, and outcomes across claims and service operations.
• Ensure claims are administered accurately, efficiently, compliantly, and with a strong focus on customer and employer experience.
• Own performance outcomes across service operations, including Customer Experience Center (CEC), onboarding, and implementation, billing and premium administration, contracts, and enrollment operations.
• Define priorities and partner across Enterprise functions (Technology, Finance, Legal, Compliance, Risk, Sales and Product) to ensure alignment and execution.
• Serve as the business sponsor for critical enterprise initiatives focused on financial performance improvement, operational efficiency, process simplification and automation, scalability and growth enablement.
• Own operational and claims financial performance, including expense management, productivity, and cost to serve.
• Drive improvements in margin, operating leverage, and service efficiency.
• Establish and monitor KPIs, dashboards, and management routines to ensure accountability and transparency.
• Lead large-scale operational and technology transformation initiatives cross Group Insurance/Employee Benefits operations.

Required Education/Work Experience

• Bachelor’s degree in Business, Finance, Insurance, Healthcare Administration, or a related field
• Master’s degree (MBA, MHA) preferred
• 10-15 years of experience leading Group Insurance/Employee Benefits Ops/Technology/Claims functions
• Minimum 5 years of executive level leadership

Salary Band: 11B

#LI-SD1

#LI-HYBRID

This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.