IT Support Technician

Job Title

IT Support Technician

Location

Glenwood Springs, CO 81601 US (Primary)

Category

Information Technology

Job Type

Full-Time

Travel

Salary Grade

$29.38 - $38.46 ( IT Help Desk )

Job Description

Our Glenwood Springs, Colorado office is currently seeking an IT Helpdesk Technician.  The Helpdesk Technician is the first point of contact for all technology support issues company wide.  The position requires a broad knowledge of technology concepts and applications and the ability to learn new platforms on demand.  In addition to strong technical skills, the Helpdesk Technician must exhibit strong intrapersonal and customer service skills.

The ideal candidate will have a strong desire to live, work, and play in Western Colorado.  SGM offers a generous benefits package to full-time employees including medical, dental, & vision coverage, employer paid STD/LTD/Life, HSA/FSA plans, 401k employer match, paid parental leave, vacation & sick leave, 8 paid holidays, and incentive compensation bonuses.  Benefits may be prorated for part-time employees.  

Job Duties: 

• Managing a helpdesk ticketing and inventory system 

• Troubleshooting computer hardware and software issues 

• Printer/MFP and Plotter management  

• Imaging and computer deployment 

• Patch Management 

• Software license management 

Job Requirements

Minimum qualifications:

• Valid Colorado Driver’s License 

• Previous IT/helpdesk experience and/or training 

• Ability to translate complex technical information into layman’s terms  

• Physically capable of performing typical IT tasks including ability to carry 50 lbs. and maneuver around confined and otherwise difficult to access spaces 

• Strong customer service skills 

• Ability to work independently or as part of a team 

• Ability to thrive in a fast paced, high stress environment 

• Strong written and verbal communications skills 

• Motivated problem solver 

• Organized and attentive to detail 

• Ability to work long hours when needed with occasional out of town travel 

• Strong desire to live, work, and play in Western Colorado 

Additional preferred qualifications: 

• College Degree 

• Technical Certifications 

• Experience with hardware lifecycle management 

• Low voltage wiring knowledge  

• Audio visual expertise 

• Network administration 

• Cybersecurity expertise 

• CAD/GIS/Engineering software platform experience 

• Experience managing VDI 

• Experience with the following platforms: Windows Server, Active Directory, MS365, MFA, Veeam/VMWare, GCP, Nasuni, AVD, Meraki, Ubiquity, Secure Endpoint, Todyl 

SGM is seeking applicants who have the desire to provide quality service, enjoy working in a team atmosphere, and want to be a part of a company that finds as much value in their employees as they do their clients.

At SGM, we are a company that believes in fostering personal growth, encourages collaboration, and offers merits for a job well done. We offer a competitive pay scale, vacation time, health care coverage, and other reward programs to our staff.

SGM is a thriving full-service multidisciplinary engineering, consulting, and surveying firm headquartered in Glenwood Springs, Colorado. SGM currently employs over 100 people in various positions. We love where we live, work, and play. We are nestled in the beautiful Rocky Mountains of Western Colorado. SGM’s success is built upon strong long-standing relationships with a solid base of municipal, special district, state and federal government, and private sector clients. SGM delivers responsive service and high-quality solutions in the areas of water and wastewater, water resources, transportation, structural, municipal, and civil/site development engineering. SGM also boasts a full-service land surveying practice and an MEP Team, delivering energy efficiency and renewable energy consulting services. SGM is headquartered in Glenwood Springs, with additional offices in Aspen, Salida, Durango, Gunnison, Grand Junction, and Meeker.

As an equal opportunity employer, SGM realizes that a diverse group of employees will bring a broader range of ideas and a stronger vision to the world of engineering, consulting, and surveying. We are an equal opportunity/affirmative action employer, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. CDOT Non-Discrimination in Employment Notice