What are the responsibilities and job description for the Customer Service Specialist I | Henderson, NV position at EMPLOYERS?
Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center
Location: Henderson, NV (100% In‑Office Call Center)
Start Date: April 27th, 2026
EMPLOYERS, a national workers’ compensation insurance carrier, is seeking a Bilingual English/Spanish Customer Service Specialist I to join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat.
What You’ll Do
Deliver excellent customer service to policyholders, agents, and internal partners.
Handle inbound/outbound calls, emails, and chats.
Provide accurate information, resolve inquiries, and de‑escalate issues.
Document interactions clearly and follow company and state guidelines.
Assist customers with online tools and system navigation.
Meet performance, quality, and productivity standards.
What You Need
Bilingual fluency in English & Spanish (required).
High School diploma or GED.
1 year experience in a call center or office environment.
Strong communication, multitasking, and computer skills (Outlook, Word, Excel).
Ability to work in a fast‑paced, structured call center environment.
Preferred (Not Required):
Experience with call center software (Five9, CRM systems).
Insurance or workers’ compensation knowledge.
Associate’s degree.
Work Environment
This position is 100% in‑office at our Henderson, NV call center.
Must be available and present for all training days starting 04/27/2026
Sedentary role with minimal travel; occasional voluntary overtime.
Compensation & Benefits
$20.50/hour
$21.50/hour for bilingual Spanish speakers
Comprehensive benefits package, including 401(k) with match
https://www.employers.com/careers/our-benefits-and-perks/
About EMPLOYERS
EMPLOYERS is a growing workers’ compensation insurance carrier known for exceptional service and a strong employee‑focused culture. Our values—Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment—guide everything we do.
Bilingual fluency in English & Spanish (required).
High School diploma or GED.
1 year experience in a call center or office environment.
Strong communication, multitasking, and computer skills (Outlook, Word, Excel).
Ability to work in a fast‑paced, structured call center environment.
Compensation details: 20.5-21.5 Hourly Wage
Salary : $21 - $22