Customer Service Specialist I (Part-Time)

Position Overview

• This recruitment is limited to the first 200 applications received and will close without notice once that limit has been reached.

• This is a part-time, PERS eligible position.
• The work schedule will consist of an average of 29 hours/week. Hours per week may increase or decrease based on Department needs.
• This position does not qualify for employer-paid benefits (other than PERS), wage increases, or union representation.

Minimum Qualifications

• Graduation from high school or the equivalent
• Two (2) years of experience performing general clerical or customer service duties involving direct contact with the public
• Note: An equivalent combination of related education, experience, and training may be considered
• Skill in typing sufficient to type 25 net words per minute at the time of application
• Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483

Required Documents/Assessment Information

Selection Process

City of Henderson, Nevada
Teamsters Contract Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
• Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
• Employer paid Long Term Disability – Up to 60% of Base Wage If Approved
• Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
• Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
• Employee Assistance Program – 8 Free Visits for Employee and Family Members in the Household
• Medicare – Employee and City each pay 1.45%

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employee's wages
• Retirement Health Savings (RHS) program – Employer contribution of 1.7% of base wage

• Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
• Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond

• Accrued at 9.5 hours per month from date of hire

• Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson

• 13 paid holidays per year
• Two (2) floating holidays per year
• The ability to bank holidays, up to 228 hours, that fall on an employee’s regularly scheduled day off

• Four-day, 9.5-hour workday, 38-hour work week
• Three-day, 12-hour workday, 38-hour work week for certain positions

• Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
• A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes

• IRC 457 Deferred Compensation Plan
• IRC 401a Deferred Compensation Plan - new/hire employees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care Life Insurance

NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City’s voluntary benefits program

Revised 03/24