What are the responsibilities and job description for the Benefits Specialist position at Employee Navigator?
About Employee Navigator
Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.
We’ve been recognized as one of The Washington Post’s Top Workplaces for eight consecutive years — and in 2025, we proudly earned our first Top Workplace award in Salt Lake City in our very first year of eligibility. Join us to help carry on our award-winning culture and be part of building something new and meaningful here!
About the Role
Employee Navigator is looking for an experienced Benefits Specialist to join our growing team. The ideal candidate will bring at least 5 years of experience working at an insurance agency, with a strong background in employee benefits and group insurance. This is an exciting opportunity to work closely with our brokers and carriers, and internal product team to ensure high-quality outcomes and an exceptional customer experience. The ideal candidate is currently working for a group insurance broker managing sold accounts for customers, including supporting the renewals, troubleshooting and ongoing client support for customers who have 50-500 employees.
Please note: This is an onsite position working out of our Bethesda, MD office.
Here’s What You’ll Do Day to Day:
- Support product team with broker and carrier outreach as well as analysis.
- Provide advanced analytical and technical support to clients and the software development team, leveraging your expertise to drive strategic decisions.
- Identify trends and customer pain points with Employee Navigator’s software through proactive outreach to customers and analysis of customer support data.
- Analyze plan and enrollment data to uncover issues and validate findings.
- Communicate with carriers to clarify rules and gather necessary data for software development.
- Conduct industry research to identify emerging trends and their implications for companies, benefit plans and brokers.
- Provide subject matter expertise on benefits-related questions for Product Managers and cross-functional projects.
Here’s What You’ll Need:
- Minimum 5 years of experience working at an insurance agency, with strong group benefits knowledge.
- Excellent analytical skills including gathering and evaluating data.
- Strong knowledge of medical plans, self-insured plans, ancillary lines & other fringe benefits.
- Life & Health license.
- Bachelor’s degree preferred.
- Excellent communication skills and highly organized.
- Experience with customer benefits administration, renewal, billing audits, eligibility management, etc.
- Professional Designations such as RHU, REBC, CEBS a plus.
