Customer Support Associate | Home Care Equip-East

Job Title: Join Our Home Care Equipment Team as a Customer Support Associate – Helping Individuals Increase Their Mobility and Safety

Job Specifics:

• Hours: Monday – Friday 8:00am – 4:30pm or 9:00am – 5:30pm
• FTE Status: Full time 1.0 FTE (40 hours per week)

Let’s do this. Let’s change lives one patient at a time. Bellin Health’s Home Care Equipment team is currently seeking Customer Support Associates (CSA) who are the frontline support to providing exceptional healthcare services to our customers and patients. As a CSA, you will be responsible for providing service and sales in the home medical equipment showroom. You will play a crucial role in educating our patients on the features and benefits of the many products we provide. In doing so, you will be responsible for ensuing their needs are holistically met with the equipment, insurance, and appropriate appointments with therapists are scheduled to ensure an overall successful health plan. In addition, you will handle significant face to face and phone work with our patients to complete our intake process, gathering all of the necessary demographics, authorizations, pricing and billing for services.

On a given day as a Customer Support Associate, you will play the role of a collaborator, educator, and advocate for the patients. You will spend time:

• Conducting order intake tasks like collecting patient demographic information, verification of insurance, and determining patient eligibility of equipment, supplies, and services
• Greeting walk in customers and assist with product selection and fitting or,
• Ensuring showroom is replenished, organized and clean
• Providing fantastic customer service in the home medical equipment showroom and explaining product options, coverage and pricing
• Accepting payments, co-insurance and other payments to accounts
• Maintaining and managing customer accounts to ensure accuracy and necessary follow ups

What do we expect of you? Well, we are all different so we will use your unique contributions to serve patients. The qualified Customer Support Associate we seek will encompass these qualifications:

• Strong communication skills
• Solid time management and organizational skills
• Effective problem solving and decision-making skills
• Excellent teamwork and collaboration skills
• Competent in basic health care procedures
• Ability to work in a fast paced and ever-changing environment
• Strong computer/technology skills
• Home medical equipment customer service or retail experience is helpful, but will train the right candidate

With so many amazing healthcare organizations in this area, why Bellin?

Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Bellin Health Values: B elonging, R espect, E xcellence, A ccountability, T eamwork, H umility

Additional perks include:

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more.
• Preventative care focused medical coverage that includes free visits to: Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits.
• Access to online continuing education for professional and career development
• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home.
• Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community.

Bellin Health is an Equal Opportunity Employer.