Quality Assurance Specialist

Quality Assurance Coordinator

Empirical360 — Odessa, Florida, United States (Hybrid)

The Role

Empirical360 is a digital marketing agency exclusively focused on family law firms. We've built a proven system — and now we're building the team to scale it. The Quality Assurance Coordinator role sits at the center of our client delivery engine, responsible for making sure everything that goes out the door — websites, ads, videos, content — actually matches what we promised our clients.

This role demands someone who can catch what others miss, hold a high bar without slowing the team down, and take real ownership over the final product before it ever reaches a client's eyes.

What You'll Do

Own Final Review Across Deliverables

• Review website builds, ad creative, video content, and written content before it goes live or gets sent to a client.
• Catch errors, inconsistencies, and gaps early — before they become a client-facing problem.

Build & Maintain QA Standards

• Develop and maintain clear QA checklists and processes across teams (web dev, video, content, ads).
• Make sure every deliverable is checked against a consistent standard, not just "does it look okay."

Drive Accountability Through Detail

• Track recurring issues back to their root cause and flag patterns to the relevant team lead.
• Hold a high bar for accuracy, formatting, functionality, and brand consistency across every client account.

Report with Clarity & Context

• Log and communicate QA findings clearly so teams can fix issues fast, not just know something's wrong.
• Surface recurring quality issues to leadership so we can fix the process, not just the symptom.

Collaborate Across the Team

• Work closely with web dev, video, content, and account management to keep quality consistent across every client touchpoint.
• Be the last line of defense before something goes out with Empirical360's name on it.

What We're Looking For

• Sharp attention to detail — you notice the thing everyone else scrolled past.
• Experience reviewing digital deliverables (websites, ads, video, or written content) for quality and accuracy.
• Comfortable working across multiple tools and teams without losing track of what needs to get checked.
• Strong organizational instincts — you can build and follow a checklist, and improve it over time.
• Clear, confident communication — you can flag issues without creating friction.
• High personal accountability — you don't let things slide because "it's probably fine."

Why Empirical360

At Empirical360, we don't believe QA is "just a final check." We believe it is:

• The last line of defense protecting the law firms we serve
• A critical source of process improvement that sharpens everything we do
• A key reason clients trust the quality of what we deliver

Our culture is built on:

• Extreme Ownership
• Empirical Candor
• Relentless Pursuit of Perfection
• Attention to Detail
• Accelerating Value Creation

If you want to sharpen your craft in a vertical where the stakes are real, the feedback loop is tight, and the growth is earned — this is where you want to be.