Senior Account Coordinator

Description

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 565 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team in our Atlanta Office. The function of this position is to provide high-level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectations.

Key Responsibilities

The Account/Senior Account Coordinator will manage various aspects of the account coordination process, including:

Quote Creation (siff, work with design, work with vendors):

• Assist in acquiring vendor discounts and verify pricing (CDA)
• Assist and verify specification
• Complete and verify all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
• Complete applicable order instructions
• Color code floor plans and organize counts
• Request COI
• Manage and put COM and COL on reserve
• Management of CODs
• Handle auto pricing
• Assist in request for labor quote
• Ensure proper approval documentation prior to quote conversion to order
• Request proforma invoices for clients who have deposits required
• Ensure orders are released in our Hedberg system
  
  

Order Follow-up:

• Confirm receipt of purchase order with vendor
• Confirm receipts of acknowledgement from vendor
• Create and manage vendor request for deposit if applicable
• Lead resolution of acknowledgement discrepancies
• Create order status reports (initiate and maintain throughout)
  
  

Pre-Installation:

• Create Operations request (advise union/non union; ST or OT)
• Assist in preparation of installation package/binder if pm not present
  
  

Install:

• Maintain punch list documentation (dates, advise clients)
• Order punch list items (if n/c required request)
• Create laser and RA tickets when PM is not involved to prompt freight claims??
• Complete installation
  
  

Post Installation:

• Invoice upon delivery and installation – verify with salesperson
• Day two orders
• Maintain client contact to ensure satisfaction if applicable
  
  

Other:

• Input and set up new customers and vendors
• Request warranty information this is above
• Product Mix Report
• Delivery planning report
  
  

Qualifications

Skills & Qualifications

• High School Degree plus 3-5 years of professional experience.
• Bachelor’s degree or equivalent.
• Steelcase and Hedberg experience required.
• Furniture or dealership experience a plus but not required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong communication skills, both written and oral.
• Ability to take initiative and think proactively.
• Comfortable handling multiple tasks at a time.
• Proven organizational and time management skills.
• Critical thinking capabilities to solve any issues.
• Understanding and adherence to deadlines.
• Ability to work well in a team environment.