What are the responsibilities and job description for the Senior Account Coordinator position at Empire Office?
Description
About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 565 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team in our Atlanta Office. The function of this position is to provide high-level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectations.
Key Responsibilities
The Account/Senior Account Coordinator will manage various aspects of the account coordination process, including:
Quote Creation (siff, work with design, work with vendors):
Skills & Qualifications
About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 565 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team in our Atlanta Office. The function of this position is to provide high-level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectations.
Key Responsibilities
The Account/Senior Account Coordinator will manage various aspects of the account coordination process, including:
Quote Creation (siff, work with design, work with vendors):
- Assist in acquiring vendor discounts and verify pricing (CDA)
- Assist and verify specification
- Complete and verify all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
- Complete applicable order instructions
- Color code floor plans and organize counts
- Request COI
- Manage and put COM and COL on reserve
- Management of CODs
- Handle auto pricing
- Assist in request for labor quote
- Ensure proper approval documentation prior to quote conversion to order
- Request proforma invoices for clients who have deposits required
- Ensure orders are released in our Hedberg system
- Confirm receipt of purchase order with vendor
- Confirm receipts of acknowledgement from vendor
- Create and manage vendor request for deposit if applicable
- Lead resolution of acknowledgement discrepancies
- Create order status reports (initiate and maintain throughout)
- Create Operations request (advise union/non union; ST or OT)
- Assist in preparation of installation package/binder if pm not present
- Maintain punch list documentation (dates, advise clients)
- Order punch list items (if n/c required request)
- Create laser and RA tickets when PM is not involved to prompt freight claims??
- Complete installation
- Invoice upon delivery and installation – verify with salesperson
- Day two orders
- Maintain client contact to ensure satisfaction if applicable
- Input and set up new customers and vendors
- Request warranty information this is above
- Product Mix Report
- Delivery planning report
Skills & Qualifications
- High School Degree plus 3-5 years of professional experience.
- Bachelor’s degree or equivalent.
- Steelcase and Hedberg experience required.
- Furniture or dealership experience a plus but not required.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Strong communication skills, both written and oral.
- Ability to take initiative and think proactively.
- Comfortable handling multiple tasks at a time.
- Proven organizational and time management skills.
- Critical thinking capabilities to solve any issues.
- Understanding and adherence to deadlines.
- Ability to work well in a team environment.
