Account Manager

About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview
Empire Office is seeking an Account Manager to join our growing Atlanta team. The function of this position is to manage client expectations, provide quality-based products, and deliver knowledge-based solutions. This position will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight.

Key Responsibilities

Sales:

• Update clients on new product offerings and market trends.
• Exercise value engineering when interacting with clients.
• Work with the Marketing Department to provide updated materials and information to clients.
• Seek out opportunities for ancillary products and additional services to offer.
• Provide prompt and courteous responses to client inquiries, needs, requests, etc.
• Be available as needed for client face-to-face meetings and other necessary communications.
• Share the Empire story and promote the depth and breadth of resources.
• Promote Empire’s unique capabilities, knowledge, and expertise to clients.
• Remain cognizant and prepared for any anticipated client needs.
• Possess an understanding of the competition for proper product positioning.
• Negotiate with vendors for additional discounting to increase profitability.
• Continually practice strategic social relationship-building.
• Carry out forecasting and strategic account planning.
• Be available and willing to take on-site meetings and field measure spaces.

Sales Process:

• Act as the liaison throughout the sales process by facilitating and managing all steps involved.
• Coordinate necessary actions as they are carried out by the Sales/Account Coordinator or Project Manager.
• Monitor all reports (e.g., waiting, unbilled, or aging).
• Mentor Junior Account Managers, if applicable.

Skills & Qualifications

• Bachelor’s degree or equivalent.
• 5 years in the furniture industry; experience working at a dealership preferred.
• Capable of reading and understanding blueprints, CAD, or construction drawings.
• CAD experience / CET experience.
• Knowledge of Steelcase furniture.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience using Hedberg to generate quotes.
• Strong communication skills, both written and oral.
• Strong customer service skills.
• Well-spoken and able to convey ideas, thoughts, and information effectively.
• Highly motivated, persistent, and a skilled negotiator.
• Plans and carries out responsibilities with little to no direction.
• Comfortable working independently.
• Ability to take on and complete multiple tasks in a timely manner.
• Handles deadlines and pressure with ease.
• Works well in a team environment.
• Ability to motivate others.