What are the responsibilities and job description for the Senior Customer Service Representative position at Empire Medical Training?
About Empire Medical Training
Empire Medical Training is the nation's leading provider of aesthetic, anti-aging, pain management, and functional medicine education for healthcare professionals. With nearly 30 years of experience, we deliver top-tier live and virtual training to thousands of practitioners annually across the U.S. and abroad.
Empire is a fast-growing, high-impact organization with a powerful brand presence, a strong leadership team, and an entrepreneurial culture. We are expanding globally, with strategic partnerships in Latin America, and continue to lead our industry through innovation and excellence.
We are seeking a Customer service Support Specialist who thrives in a structured, fast-paced environment and enjoys supporting a high-performing sales team. This role is administrative in nature but directly connected to revenue operations and client experience.
The Customer service Support Specialist will provide operational and administrative support to the Inside Sales team, ensuring accurate documentation, timely follow-up, organized CRM management, and seamless client communication.
This is not a commission-based closing role. It is a structured support position designed for someone detail-oriented, professional, and process-driven who takes pride in organization and execution.
Key Responsibilities
- Manage incoming inquiries and route appropriately to sales representatives
- Support sales team with CRM updates, documentation, and account organization
- Process enrollments, client records, and internal paperwork accurately
- Follow up with clients regarding documentation, confirmations, and logistics
- Maintain clean and updated CRM records
- Prepare internal reports and assist with tracking metrics
- Communicate professionally with healthcare professionals via phone and email
- Assist with scheduling, account notes, and sales coordination tasks
- Ensure all customer interactions align with company standards
- Identify process gaps and recommend administrative improvements
Required Qualifications
- 2 years of experience in administrative support, client services, or sales support
- Strong organizational and documentation skills
- Experience using CRM systems (Salesforce, HubSpot, or similar preferred)
- Excellent phone etiquette and professional communication skills
- Ability to multitask and prioritize in a fast-paced office
- High attention to detail and follow-through
- Proficient in Microsoft Word and Excel
- High school diploma required (Associate’s or Bachelor’s preferred)
- Experience supporting a sales team
- Exposure to healthcare, medical education, or training environments
- Bilingual (English/Spanish) Ability to communicate in Spanish is a strong advantage
- Familiarity with revenue tracking or reporting
Employment Details
- Full-time, in-office position
- Standard business hours
- Full Benefits available for eligible employees (waiting period may apply)
- Base Pay: starting at $21/hr Performance Incentives
Growth Opportunity
This role offers exposure to high-level sales operations and provides a pathway for advancement into Inside Sales or Account Management roles for high performers.
Apply Now
Ready to take the next step in your career? Join Empire Medical Training and help shape the future of medical education.
We invite you to visit our website to learn more about our services and impact in the industry.
We also encourage you to watch our company culture video to get a feel for our values, work environment, and team spirit.