Warranty Manager

• Manage the scheduled conciliations through to cancellation/completion and attend as required, including preparation of all documentation
• Process information from inspection and provide detailed report to administrators for further processing and scheduling
• Provide information key to tracking conciliation matters effectively
• May be required to maintain sites on a management level on an as-needed basis
• Supervise, manage and motivate on site staff members
• Review and route Accident and Incident Reports re: Customer Service Team - as needed
• Organize manpower to cover employee absences on specific projects - as needed
• Prepare disciplinary correspondence for Associates for review by Director - as needed
• Provide status/concern updates to upper management
• Manage conciliations according to set objectives for service repairs and warranty items identified form 30 Day and Year-end inspections, obtaining Homeowner acknowledgement for work completion
  
  

Educate staff in regards to CPG and OBC requirements as well as ongoing changes to regulator

• Inspect work completed by service team based on agreed upon schedule and provide ongoing guidance and technical support
• Oversee the assignment of warranty service requests to customer service representatives and work order issuance to trade partners on service repair work relative to conciliation matters
• Management documentation of purchaser requests and deficiencies
• Liaison with on-site Customer Service, Customer Care Coordinators, Head Office Customer Care team and construction to effectively and positively communicate and report progress and trade intervention as required.
• Lead management of conciliations for identified warranty items
• Attend Tarion Seminars and attend home purchaser functions as required
• Comply with legal, legislative and corporate safety requirements
• Review and approve or revise VPO quotes and submissions as well as back charges to trade partners in relation to conciliation items
  
  

Warranty Manager is expected to prevent, protect, and maintain the reputation of the corporation in the eyes of the regulator.