Warranty Service Manager

Job Description

Mungo Homes has an opening for a Warranty Service Manager in our growing Charlotte, NC market!

This position is responsible for the on-site review and repair of warranted residential construction. In addition, this position assists with the administration of warranty orders by processing and closing tickets, reviewing reports, and following up on tickets as necessary to assure timely completion.

Essential Duties and Responsibilities: (performs other duties as assigned)

• Meets with homeowners to determine needed repairs and verify warranty claim.
• Supervises subcontractors on scheduled appointments.
• Ensures the protection of area of the home being worked on as well as surrounding areas.
• Makes sure work areas are cleaned prior to leaving home.
• Participates in Customer Service follow-up with homeowners.
• Works with Production Management and other departments to resolve problems and coordinate activities.
• Evaluates project costs and maintains budgets.
• Completes all inspections required paperwork, including scheduling and payment approvals.
• Reviews warranty reports and follows up on repairs to insure timely completion. Works with sub-contractors when necessary.
• Closes out orders in the computer to maintain accurate records.
• Conforms with all safety rules and uses all appropriate safety equipment.
• Maintain clean, well-organized work area.
  
  

Qualifications:

Education and/or Experience: High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

• Apple iPad
• Microsoft Office Suite (Excel, Word, Outlook)
• Ability to learn KOVA software
  
  

Certificates, Licenses, Registrations:

• Valid state driver’s license in good standing.
• Minimum state required automobile insurance.
  
  

Company Description

The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in Markets throughout South Carolina, North Carolina, Georgia, and Virginia. While still family-focused today with Steven Mungo as Executive Chairman, Mungo Homes proudly became part of the Clayton Properties Group family of companies in 2018, and remains dedicated to quality construction, and an exceptional customer experience.

Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. A portion of each home sold is invested in each local community.

2022-2025 Top Workplace in South Carolina

2024-2025 Top Workplace in Virginia

2024 Best Places to Work in Raleigh, NC

2023-2025 Top Workplace in the United States

Specialty Awards Won for Top Benefits, Leadership, and Direction

The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in Markets throughout South Carolina, North Carolina, Georgia, and Virginia. While still family-focused today with Steven Mungo as Executive Chairman, Mungo Homes proudly became part of the Clayton Properties Group family of companies in 2018, and remains dedicated to quality construction, and an exceptional customer experience. Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. A portion of each home sold is invested in each local community. 2022-2025 Top Workplace in South Carolina 2024-2025 Top Workplace in Virginia 2024 Best Places to Work in Raleigh, NC 2023-2025 Top Workplace in the United States Specialty Awards Won for Top Benefits, Leadership, and Direction