What are the responsibilities and job description for the Client Enrollment Assistant position at Empire Deck Collective?
Empire Deck Collective, we focus on providing advanced wireless solutions paired with personalized customer experiences that keep people seamlessly connected in an increasingly fast-moving world. Our team is dedicated to delivering dependable service, forward-thinking solutions, and exceptional support to every customer we work with. As we continue to expand, we are seeking motivated, energetic individuals to join our growing team as client enrollment assistants.
We are currently seeking a client enrollment assistant who is passionate about helping customers, delivering excellent service, and creating positive, lasting experiences. This opportunity is ideal for someone who enjoys working with people, solving problems, and thriving in a fast-paced, goal-driven environment. If you have an interest in marketing strategies and customer engagement, this role will allow you to blend both skills.
Responsibilities of a client enrollment assistant:
- Assist customers with inquiries, account concerns, and wireless service needs while providing professional and friendly support.
- Educate customers on wireless devices, service plans, pricing options, and promotional offers to help them make informed decisions.
- Maintain accurate customer records, process activations, upgrades, and transactions with efficiency and attention to detail.
- Resolve customer issues promptly while ensuring high levels of satisfaction and loyalty.
- Collaborate with team members and leadership to enhance customer service processes and daily operations.
- Communicate with customers through multiple channels, including phone, email, digital platforms, and in-person interactions.
- Gather and review customer feedback to improve overall service quality and experience.
- Contribute to company growth by building strong customer relationships and supporting team objectives.
In addition, our client enrollment assistants often work closely with the marketing team to align promotions, campaigns, and customer outreach. This collaboration ensures that every client enrollment assistant is not only delivering service but also reinforcing brand presence through effective marketing initiatives.
Qualifications for a client enrollment assistant:
We are looking for individuals who have:
- A high school diploma or GED is required; additional education or training is a plus.
- Strong verbal and written communication skills.
- A positive attitude with strong customer service abilities.
- The ability to thrive in a fast-paced, team-oriented environment.
- Strong organizational skills and attention to detail.
- Basic computer and data entry skills.
- Previous experience in customer service, retail, hospitality, or sales is preferred but not required.
- A professional, reliable, and motivated mindset.
Our client enrollment assistants are the backbone of customer interaction, and their partnership with marketing helps drive growth and visibility. Whether you’re assisting a customer or supporting a marketing campaign, your role as a client enrollment assistant is vital to our mission.
Join Us Today!
Take the next step in your career with us. If you are driven, customer-focused, and ready to grow within a dynamic company, apply today and become part of our expanding team of client enrollment assistants. With opportunities to collaborate on marketing projects and customer engagement strategies, you’ll gain valuable experience that strengthens both your sales and marketing expertise.
Pay: $50,000.00 - $55,000.00 per year
Work Location: In person
Salary : $50,000 - $55,000