What are the responsibilities and job description for the Account Manager position at Empire & Co.?
About Empire & Co.
Empire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees nationwide. As the leading Steelcase dealer in the United States, we support a network of over 500 manufacturers. We partner with top architects, designers, brokers, craftsmen, and manufacturers to deliver innovative, cost-effective workspace solutions that solve business challenges and activate brands.
Overview
Empire & Co. is seeking an Account Manager to join our growing NYC team. In this role, you will manage client relationships, deliver high-quality products, and provide strategic, knowledge-based solutions. You will play a key role in increasing market share and profitability by building trust and maintaining strong client partnerships through consistent account oversight.
Key Responsibilities
Sales
Skills & Qualifications
Empire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees nationwide. As the leading Steelcase dealer in the United States, we support a network of over 500 manufacturers. We partner with top architects, designers, brokers, craftsmen, and manufacturers to deliver innovative, cost-effective workspace solutions that solve business challenges and activate brands.
Overview
Empire & Co. is seeking an Account Manager to join our growing NYC team. In this role, you will manage client relationships, deliver high-quality products, and provide strategic, knowledge-based solutions. You will play a key role in increasing market share and profitability by building trust and maintaining strong client partnerships through consistent account oversight.
Key Responsibilities
Sales
- Keep clients informed on new product offerings and market trends
- Apply value engineering principles in client interactions
- Collaborate with Marketing to provide updated materials and insights
- Identify opportunities for ancillary products and additional services
- Respond promptly and professionally to client inquiries and requests
- Attend client meetings and maintain ongoing communication as needed
- Effectively communicate the Empire story and full range of capabilities
- Anticipate client needs and proactively provide solutions
- Maintain awareness of competitors for strategic product positioning
- Negotiate with vendors to improve pricing and profitability
- Build and maintain strong client relationships through strategic engagement
- Develop forecasts and execute strategic account planning
- Conduct on-site meetings and field measurements when required
- Serve as the primary liaison throughout the sales cycle
- Coordinate with Sales/Account Coordinators and Project Managers to ensure smooth execution
- Monitor key reports (e.g., pipeline, unbilled, aging)
- Support and mentor Junior Account Managers, as applicable
Skills & Qualifications
- Bachelor’s degree or equivalent.
- 5 years in the furniture industry; experience working at a dealership preferred.
- Salary range: $90,000 - $120,000 based on experience
- Capable of reading and understanding blueprints, CAD, or construction drawings.
- CAD experience / CET experience.
- Knowledge of Steelcase furniture.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Experience using Hedberg to generate quotes.
- Strong communication skills, both written and oral.
- Strong customer service skills.
- Well-spoken and able to convey ideas, thoughts, and information effectively.
- Highly motivated, persistent, and a skilled negotiator.
- Plans and carries out responsibilities with little to no direction.
- Comfortable working independently.
- Ability to take on and complete multiple tasks in a timely manner.
- Handles deadlines and pressure with ease.
- Works well in a team environment.
- Ability to motivate others.
Salary : $90,000 - $120,000