Yardi Support Specialist

Join a growing multifamily real estate organization as a Yardi Support Specialist, where you'll serve as the primary resource for Yardi support, system administration, troubleshooting, and end-user success. In this role, you'll partner with property management, accounting, and operations teams to ensure Yardi runs efficiently while providing exceptional technical support, system training, and process improvements across a diverse real estate portfolio.

Compensation & Benefits

Salary: $75,000–$95,000 annually, depending on experience.

Comprehensive benefits include:

• Medical, dental, vision, life, and disability insurance
• 401(k) with employer match
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid time off, holidays, and family leave
• Flexible work schedules
• Employee Assistance Program (EAP)
• Professional development opportunities and additional employee perks

We offer a collaborative, team-oriented environment where employees are empowered to grow professionally, contribute new ideas, and make a meaningful impact.

Qualifications

• 3 years of hands-on experience supporting Yardi Voyager in a multifamily or property management environment
• Experience administering Yardi modules, user security, workflows, and system configuration
• Strong troubleshooting and Help Desk experience supporting end users
• Advanced Microsoft Excel skills; SQL and reporting experience is a plus
• Excellent communication, customer service, and problem-solving skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Bachelor's degree in Business, Information Systems, Real Estate, or a related field preferred

Key Responsibilities

• Serve as the primary point of contact for all Yardi support requests, troubleshooting system issues and resolving user questions.
• Administer Yardi Voyager, including user setup, security permissions, property configuration, and system maintenance.
• Provide onboarding, training, and ongoing support to new and existing users, ensuring successful adoption of Yardi.
• Work closely with Accounting, Property Management, and Operations to identify system improvements and optimize workflows.
• Create and maintain reports using Yardi, Excel, and reporting tools to support business operations.
• Coordinate with Yardi support and third-party vendors to resolve complex technical issues.
• Test and implement system updates, enhancements, and new functionality.
• Develop user documentation, training materials, and best practices to improve operational consistency.
• Monitor system performance and recommend enhancements that improve efficiency, data integrity, and the overall user experience.

Make an Impact

If you're passionate about solving technical challenges, supporting users, and helping organizations maximize their investment in Yardi, this is an opportunity to play a key role in the success of a growing multifamily real estate company. Your expertise will directly improve operational efficiency, system performance, and the day-to-day experience of teams across the organization.