What are the responsibilities and job description for the Care Navigator position at Empath Health?
Job Details
Care Navigator
Job ID CAREN012668 Date posted 12/29/2025 Position Type Full-Time
Hospice of Marion County, a part of Empath Health is seeking a Care Navigator to join our team as a key member of the Palliative Care team by providing administrative support to the team, patients, families, and care partners. Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.
Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity.
What You'll Do
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.
Care Navigator
Job ID CAREN012668 Date posted 12/29/2025 Position Type Full-Time
Hospice of Marion County, a part of Empath Health is seeking a Care Navigator to join our team as a key member of the Palliative Care team by providing administrative support to the team, patients, families, and care partners. Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.
Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity.
What You'll Do
- In collaboration with Care Navigation, acts as the central point of contact for the Palliative Care Consultation Service and assures timely response to the referral source and patient/patient representative
- Responsible for the timely scheduling of initial and follow-up palliative care consultation visits by physicians, ARNPs, and any other team members in all settings
- Assists in obtaining and verifying insurance information and coverage.
- Ensures a consent for services and other initial or required documentation is explained, completed and received from the patient or designated patient representative. These documents will be entered into the EMR
- Triage incoming patient, family, and community calls to appropriate team members and assist patients with continuity of care
- Schedule: Monday-Friday 8:00AM-5:00PM
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
- Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.
- Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent verbal and written communication skills with patients/families, healthcare providers, direct co-workers and peers and Superior customer service skill
- Basic knowledge of healthcare reimbursement, including coding
- Ability to exhibit professionalism, maintain respect for confidentiality and ability to work under minimal supervision
- Minimum of two (2) years of administrative experience in palliative care, hospice, home health or related field
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.