What are the responsibilities and job description for the Admissions Coordinator position at Empath Health?
Trustbridge Hospice, a part of Empath Health, is seeking a compassionate and customer-focused Admissions Coordinator to join our team in West Palm Beach. This position is onsite in a call center environment.
This full-time position works Monday through Friday, 12:00 p.m. – 8:30 p.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.
Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.
What You’ll Do
- Facilitate the conversion of referrals to admissions through completion of the intake process.
- Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
- Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
- Maintain accurate records and documentation in accordance with organizational policies.
- Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.
Why Join Empath Health?
- Fair, Competitive Pay: Your work has value, and we reward it.
- Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
- Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life
- Growth That Lasts: Advance through education, training, and tuition reimbursement.
- A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.
What You’ll Need
- Associate degree preferred.
- Three (3) years of experience in healthcare administration or customer service.
- Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
- Ability to handle a high call volume.
- Strong communication, organization, and computer skills.
- Bilingual (English/Spanish) preferred.
What You’ll Find at Empath Health:
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.