Order Processor

The qualified applicant will manage the end-to-end quote-to-order cycle, translating customer inquiries into confirmed sales orders, managing pricing, checking stock availability and ensuring accurate CRM/ERP entry. This involves generating quotes, converting approved quotes to orders, and to coordinate with shipping, acting as the primary link between customer needs and company operations.

MUST be able to multi-task.

Key Responsibilities and Workflow

• Quoting and Pricing: Creating formal quotes for customer inquiries, ensuring accurate pricing and leadtime.
• Order Entry: Accurately enter sales orders, including customer details, products, quantities, confirmed ship date and pricing into software.
• Customer Communication: Acknowledging purchase orders (POs) and notifying customers of shipment details.
• Order Tracking & Troubleshooting: Monitoring orders from submission to shipment, including tracking deliveries, managing returns, and handling shortages.
• System Management: Using an ERP system and multiple web programs simultaneously to perform daily tasks.
• Inventory Management: Checking stock availability and reporting shortages to prevent shipment delays.
• Answer incoming phone calls and make outgoing calls
• Manage an up-to-date Outlook email inboxes
• Assist outside sales with prices, stock, and other sales related information

Key Skills for the Role

• Attention to Detail: Critical for managing quantities, pricing, and specific customer conditions
• Strong memory skills
• Hardworking, detail-oriented, with natural problem- solving skills to interact with customers on behalf of our organization
• Strong listening and speaking skills to clearly and accurately respond to customer inquiries
• Technical Proficiency: CRM software, Excel, and managing multiple windows
• Communication and Customer Service: Ability to resolve issues professionally
• Use of correct grammar, spelling, and punctuation to communicate professional, friendly, and direct emails
• Ability to multi-task, organize, and maintain professional composure
• Proficient in Microsoft Office

Qualified applicants must be able to pass a background check.

Excellent Benefits! Day shift with consistent hours. Zero dollars removed from paycheck for insurance along with Low deductibles. 5% company 401k match. 10 Holidays paid. 16 days of paid time off after first year of employment.

About us

EMKA Inc., a US subsidiary of EMKA Beschlagteile is a World Market Leader in Industrial Hardware and Electronic Locking and Access Control solutions. EMKA products such as hinges, latches, gaskets, and swinghandles are found in major sectors of the Industrial Cabinets, HVAC, Telecom, Transportation, Medical, Food and Restaurant. In the area of Electronic Locking and Access Control solutions, EMKA products are prevalent in the Data Center and Server Rack industries.

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Job Type: Full-time

Pay: $37,500.00 - $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Sparks, NV 89441 (Required)

Ability to Relocate:

• Sparks, NV 89441: Relocate before starting work (Preferred)

Work Location: In person

Salary : $37,500 - $42,500