Customer Service Representative

Here's a professional, general-purpose In-Person Customer Service Representative job description you can use or customize.

In-Person Customer Service RepresentativeJob Summary

We are seeking a friendly, professional, and customer-focused In-Person Customer Service Representative to provide exceptional service to customers at our location. The ideal candidate will greet customers, answer questions, resolve concerns, process transactions, and ensure every customer has a positive experience. Strong communication skills, problem-solving abilities, and a positive attitude are essential for success in this role.

Key Responsibilities

• Welcome and assist customers in a courteous and professional manner.
• Answer customer questions about products, services, pricing, and company policies.
• Process sales, payments, returns, exchanges, and refunds accurately.
• Resolve customer concerns and complaints efficiently while maintaining a positive customer experience.
• Maintain a clean, organized, and welcoming customer service area.
• Assist customers in locating products or connecting them with the appropriate department.
• Update customer information and maintain accurate records as needed.
• Collaborate with team members to ensure smooth daily operations.
• Follow company policies, procedures, and safety guidelines.
• Identify opportunities to improve customer satisfaction and communicate customer feedback to management.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or front desk experience is a plus.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Basic computer and point-of-sale (POS) system skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and detail-oriented.
• Ability to work flexible hours, including evenings, weekends, or holidays if required.

Required Skills

• Outstanding customer service and active listening skills.
• Professional and positive attitude.
• Strong organizational and time-management abilities.
• Cash handling and transaction processing.
• Teamwork and collaboration.
• Ability to remain calm under pressure.
• Basic math and computer proficiency.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds, if necessary.
• Frequent reaching, bending, and light physical activity.

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity. We are committed to creating an inclusive workplace for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Pay: $23.05 - $27.76 per hour

Work Location: In person

Salary : $23 - $28