What are the responsibilities and job description for the REHAB NETWORK COORD I position at Emerson Health?
Location: Westford, MA
Join Our Team
We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency.
As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network.
What You’ll Do
As a Rehab Network Coordinator, You Will
Join Our Team
We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency.
As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network.
What You’ll Do
As a Rehab Network Coordinator, You Will
- Serve as the primary liaison between patients, providers, and the rehabilitation team
- Manage high-volume inbound and outbound calls with professionalism and efficiency
- Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
- Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
- Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
- Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
- Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
- Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
- Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
- Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
- Contribute to a team-oriented environment focused on service excellence
- 2–3 years of experience in healthcare, medical office, or high-volume customer service
- Strong patient service mindset with a focus on empathy, efficiency, and professionalism
- Ability to multitask and prioritize in a fast-paced clinical setting
- Excellent communication skills with a positive, solutions-focused approach
- Comfortable handling both front desk responsibilities and phone-based coordination
- Proficiency in Microsoft Office (Word, Outlook)
- Experience with EMR systems (Redox/Redock or similar strongly preferred)
- Associate’s degree or medical administrative certification
- Knowledge of medical terminology
- Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination
- Be part of a collaborative, patient-centered rehab team
- Make a direct impact on patient access to care and experience
- Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs
- Work in a dynamic, supportive clinical environment
- Patient scheduling and care coordination
- Front desk operations and patient intake
- Healthcare communication and customer service
- Time management and multitasking
- Problem-solving and critical thinking
- Team collaboration and adaptability