What are the responsibilities and job description for the Medical Support Assistant position at Emerging Tech, LLC?
Medical Support Assistant (MSA) – Central Texas
Emerging Tech is seeking Medical Support Assistants (MSAs) to support the Central Texas VA Health Care System. This is an excellent opportunity to serve Veterans while working in a professional and supportive healthcare environment.
The ideal candidate is a good listener, organized, adaptable, outgoing, and an excellent problem solver. This vital role greets our patients, displays professionalism, and maintains confidentiality at all times.
Responsibilities
Work closely with the Lead MSA, MSA Supervisor, and Administrative Officers to assure quality control, coordinate activities, and ensure all VA scheduling policies, procedures, and metrics are achieved.
Collaborate with Lead Scheduler and scheduling/reception team to ensure all schedulers and receptionists are competent and represent the VA positively.
Communicate with internal medical providers regarding rules and regulations for VA Community Care and advise on appropriate processes.
Schedule, track, and coordinate patient appointments and referrals following VA guidelines.
Update patient demographics and process health/administrative information in VA systems such as CPRS, VistA, HSRM, PPMS, CTM, and others.
Daily use of Microsoft Office products, including Excel, Word, Outlook, and Teams.
Respond to patient and provider inquiries courteously and professionally.
Perform other administrative duties as assigned to support care coordination and consult processing.
Requirements
High School diploma or GED equivalent.
Minimum 6 months customer service experience.
Previous clinical experience is preferred.
Knowledge of basic medical terminology.
Oral and written proficiency in English.
Type at least 50 WPM.
Strong communication skills and the ability to work well in a fast-paced, team-oriented environment.
Must live within 50 miles of Central Texas VA facilities.
Why Join Us?
This is an opportunity to make a meaningful impact by providing essential care to Veterans in a professional, mission-driven environment. We offer competitive pay, a comprehensive benefits package, and the chance to work with a supportive and collaborative team. As part of Emerging Tech, you’ll enjoy the stability of working with a trusted staffing partner while contributing to a vital healthcare system.