Physician Office Scheduler

The office scheduler position acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.

Qualifications and Experience

• High school diploma or equivalent
• Minimum two years of customer service experience, preferably in a medical office setting
• Comfortable using multiple technology-based communication systems effectively and simultaneously
• Previous experience using a multi-line phone system, preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to act with integrity, professionalism, and confidentiality

Responsibilities include, but are not limited to, the following

• Utilize practice management software to perform specific duties
• Primary resource for all incoming calls
• Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller
• Return phone calls within acceptable time frames
• Handle urgent/emergent situations arising from the patient, through the hospital or home health organizations
• Maintain Urgent fax documents
• Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests
• Maintain No Show list and attempt to contact patients twice to reschedule
• Update pertinent information in a patient chart
• Maintains a pleasant, cooperative demeanor while performing all duties
• Notify Team Lead or Manager of issues interfering with department operations
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Other

• Follows all applicable department and practice policies and procedures
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job function
• Attends all regular meetings
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

Benefits:

• 401(k) Retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible spending account
• Health savings account
• Paid time off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.