Community Engagement Specialist

Position Summary

At Emergency Plumbing, Heating & Air, we don’t just fix systems—we serve people. As our Community Engagement Specialist, you'll be the heart and voice of our brand in the community. Reporting to the HR Manager, this role is all about creating meaningful connections, building trust, and amplifying our commitment to care, craftsmanship, and community.

Whether you’re helping restore heat to a family home, educating on septic safety, or showing up for local schools and events—you’ll do it with integrity, purpose, and a whole lot of heart.

Key Responsibilities

1. Be a Bridge-Builder
Objective: Cultivate partnerships and represent our company in the community.

• Develop relationships with nonprofits, schools, churches, and realtor groups

• Represent EPHA at local events, sponsorships, and networking functions

• Organize outreach initiatives aligned with our values (e.g., thermostat giveaways, septic workshops)

2. Spread Our Story of Exceptional Service
Objective: Partner with Marketing to increase visibility and share impact stories.

• Capture and share stories of customer experiences and employee excellence

• Collaborate on social media and local PR efforts

• Suggest campaigns that reflect our brand and mission

3. Foster Belonging
Objective: Deepen community trust and generate customer loyalty.

• Lead customer appreciation events and promote VIP Membership programs

• Gather community feedback and report insights to internal teams

• Support resolution of public concerns with empathy and professionalism

4. Encourage the Team
Objective: Inspire and train internal teams through insight and enthusiasm.

• Host bi-monthly 30-minute trainings for Plumbing & HVAC techs (storytelling, role-play, customer impact)

• Lead weekly 15-minute sessions for Customer Experience & Dispatch teams (mindset, clarity, customer delight)

Who You Are

• A natural connector with high energy and emotional intelligence

• Gifted in storytelling, persuasion, and active listening

• Comfortable working with diverse groups—from homeowners to city officials

• Organized, proactive, and mission-driven

• Collaborative and experienced in community engagement, with an eye for strategy and impact

Requirements

• No personnel management responsibilities

• Must be able to work independently with general direction from leadership

• Reliable transportation for community events and meetings

Benefits

• Health, dental, and vision insurance

• Paid time off holiday pay

• Retirement with company match

• Base Pay Monthly Revenue $ earn

• Year-end bonus & celebration

• Company-sponsored family events

• Employee discounts

• Referral program

• Partial cell phone reimbursement

• Continued education & professional development

• Advancement opportunities

• Supplemental insurance options