Community Engagement Specialist

Since 1945, Catholic Social Services (CSS) has been a source of compassion, dignity, and hope for those Christ calls us to serve throughout our community. Serving over 10,000 individuals annually, our mission is supported by dedicated volunteers who help seniors find connections, guide families towards a brighter future, and assist young adults in transitioning to the workforce. Rooted in the belief that every person reflects the image of God, we journey together as neighbors, empowering individuals to shape their own futures with our unwavering support.

Catholic Social Services is seeking a Community Engagement Specialist to provide service to the Latino community including clients, partners, and supporters to identify relevant resources, production of culturally appropriate educational and promotional materials, and coordination of key services for vulnerable immigrant clients, including the food pantry.

Location: 3631 Soldano Blvd, Columbus, OH 43228

Duties / Responsibilities

Outreach & Communications

• Conducts regular outreach with community partners to maintain and develop group programming and community referrals for clients.
• Provides monthly updates to program staff, OLGC programs, and community collaborators as well as shares or hosts and develops content for the Center’s social media page.
• Develop and manage relationships with partner agencies and community-based organizations to make proper referrals.
• Coordinates services with key stakeholders
• Building a network of partners with legal services, and social service providers and establish standard protocols and referral procedures to ensure holistic services and ongoing program monitoring.
• Represents the agency at events, meetings, and participates in community outreach events which may include providing talks, presentations, and participation in resource fairs.
  

Information, Reception, and Pantry

• Manages pantry, reception, appointments, and community referrals.
• Supports and provides information for the Information lines and reception.
• Maintains records of donations.
• Supervise volunteers in the pantry, community events, and as needed.
• Greet clients and assist them with shopping utilizing the pantry point system.
• Organization of food/products in pantry, unloading shipments, rotating food items according to dates and assisting with food inventory/shopping.
• Tidy and maintain the pantry, waiting area, common kitchen and meeting spaces
• Assist in preparation of reporting for pantry partners, e.g., MidOhio Foodbank, Catholic Social Services, etc.
• Assist with survey distribution.
• Provide general program support to include filing and maintaining program materials
  
  

Center services

• Develops and facilitates group classes and processes including enrollment, testing, workshops, orientations, and programs.
• Assists with logistics and coordination of group-based client activities.
• Trains staff and volunteers to assist at community events.
• Helps organize and implement center events overseeing the day operations, and coordination of staff/volunteers providing services and clients' needs during these events.
• Assists in coordinating engagement activities and events.
• Assists with special projects and other tasks, as necessary.
  
  

Reporting and Data

• Assists with client/program data entry and monthly, quarterly, and annual reporting in ECM.
• Supports data gathering for reporting based on specific tasks and projects.
• Responsible for preparing and reporting activities related to the position.
• Participates in ongoing monitoring and evaluation of the program.
• Designs and conduct surveys and focus groups with students and volunteers to improve program accessibility and outcomes.
• Update and maintain metrics utilized to analyze and improve programs and services
  
  

Education And Experience

• High school diploma required, associate degree in relevant field from an accredited institution desired.
• Two (2) years, experience in similar setting or customer service.
• Bilingual in Spanish
• Strong time management skills and ability to adapt to change
  
  

We Offer

Excellent Team Environment

Health, Vision, and Dental Benefits

Vacation and sick leave

403(b) Retirement Savings Plan w/match

Mileage reimbursement

Hourly: $22.60 * $22.85, depending on qualifications

Work week: 9:30 am - 5:00 pm

Schedule: Monday - Friday and one (1) Saturday per month, with flex time during the week

Catholic Social Services is a Drug free workplace and an Equal Employment Opportunity, Affirmative Action Employer and is committed to building a diverse and inclusive workforce to reflect and provide culturally responsive services to a diverse community.