What are the responsibilities and job description for the Enterprise Account Manager position at Emerge?
A Enterprise Account Manager (EAM) is responsible for maintaining and expanding relationships with existing customers. They will utilize data to uncover growth opportunities throughout their book of business. Work as a liaise between customers and different departments of the company to ensure timely delivery of products and services.Teaming with all aspects of the customer's organization. Skills required to build relationships across an account include creative thinking, articulating a clear vision, and generating enthusiasm, to impact all business groups.Selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation.Work with all appropriate Emerge resources (Executives, Solution Architects, Business Development, Marketing, Partners, etc.) to support customer interests, and will understand how to strongly advocate for their customers and balance that with the business needs of Emerge. This includes dotted-line responsibility for downstream sales and technical resources. Some travel may be required from time to time.Development of formal case studies and other forms of references highlighting activity and workloads running on Eemerge is core to the role.Ensure long-term, profitable customer relationshipsIdentify and develop strategic partnerships to help enhance the Emerge brandDevelop and manage sales initiatives to support business growthMonitor customer satisfactionAnalyze account profitability, taking cultural and technological advancements into considerationRequired SkillsBachelor's degree in a relevant field preferred, not requiredAccount management experience with strong customer-facing skillsProven track record of meeting and exceeding sales goalsIntermediate Excel skillsAwareness of industry changes that may affect business operationsNetworking skillsExceptional communication and leadership skillsAbility to craft business solutions to complex business problemsStrong communication and presentation skillsAnalytical skills
