What are the responsibilities and job description for the IT Support Technician (Hands-On / Multi-Site / Network & Security Support) position at Emerald Therapy Center?
IT Support Technician (Hands-On / Multi-Site / Network & Security Support)
Location: Paducah, KY (On-site Local Travel)
We’re Hiring a Hands-on Technician
Lumera Healthcare is growing fast, and we need a hands-on IT Support Technician who can take ownership of our technology across multiple clinic locations.
If you’re the type who can set up a workstation, troubleshoot a network issue, configure a firewall, and keep systems secure — we want to talk to you.
What You’ll Do
• Set up and support PCs, laptops, printers, and peripherals
• Build and deploy standard images for new systems
• Troubleshoot hardware, software, and network issues
• Maintain Wi-Fi, routers, switches, and firewalls
• Ensure systems are secure, patched, and running smoothly
• Handle user onboarding (devices, access, setup)
• Do real, hands-on work: installs, cabling, moving equipment
• Travel locally to support nearby clinic locations
Qualifications
• 2–5 years in IT support / desktop / network roles
• Strong with Windows (10/11) and PC setup
• Solid understanding of networking (TCP/IP, DNS, DHCP, firewalls)
• Experience with PC imaging and deployment
• Comfortable being on-site and hands-on
• Valid driver’s license (local travel required)
Preferred : Healthcare / HIPAA experience, Microsoft 365, Active Directory, endpoint security