What are the responsibilities and job description for the Inside Sales Representative position at Emerald Lawns?
POSITION SUMMARY: We are seeking an enthusiastic and results driven Inside Sales Representative to join our team at SFC, Senske Family of Companies. As an Inside Sales Rep, you will be responsible for managing inbound and outbound calls in a fast-paced call center environment. You will engage with customers to understand their needs, recommend solutions, and close sales. This role requires a customer-focused attitude, a drive to hit key performance indicators (KPIs), and the ability to work collaboratively within a dynamic team.
RESPONSIBILITIES:
- Handle inbound and outbound calls from prospective customers in a professional, courteous, and timely manner
- Effectively sell SFC products/services by identifying customer needs and recommending solutions
- Achieve and exceed individual sales goals and KPIs, including call volume, conversion rates, and customer satisfaction
- Maintain accurate customer records and update CRM system with each interaction
- Follow up with leads and prospects to drive sales and secure business
- Provide exceptional customer service by addressing questions, concerns, and resolving issues as they arise
- Collaborate with the sales and customer service teams to ensure the best customer experience
- Consistently meet or exceed monthly and quarterly sales targets
- Participate in team meetings and training sessions to improve sales techniques and product knowledge
QUALIFICATIONS:
- Previous experience in sales, customer service, or call center environments is a plus
- Strong communication and interpersonal skills
- Ability to work in a high-volume, target-driven environment
- Detail-oriented with strong organizational and problem-solving skills
- Ability to remain focused and motivated in a fast-paced setting
- Proficient in basic computer skills and CRM software
- A positive and proactive approach to learning and development
WE OFFER:
- Competitive compensation and performance-based incentives
- Comprehensive benefits package
- Opportunities for career growth and advancement
- A supportive and collaborative team environment
- Comprehensive training to help you succeed
If you're passionate about sales, enjoy a challenge, and thrive in a team-oriented atmosphere, we'd love to hear from you. Apply today to join our growing team at SFC, Senske Family of Companies!