Operations Supervisor

Position Summary

The Operations Supervisor supports the Operations Manager in overseeing the daily administrative and operational functions of a multi-provider outpatient specialty group with 8 locations. This role ensures efficient clinic workflows, high-quality patient experience, regulatory compliance, and staff productivity. The Supervisor serves as a frontline leader responsible for coordinating staff, resolving issues, and implementing operational improvements.

Key Responsibilities

Operational Oversight

• Supervise daily clinic operations to ensure efficient patient flow, timely appointments, and minimal disruptions
• Monitor and optimize scheduling templates, provider utilization, and clinic capacity
• Ensure adherence to organizational policies, clinical protocols, and regulatory requirements (HIPAA, OSHA, etc.)
• Identify workflow inefficiencies and implement process improvements in collaboration with the Operations Manager

Staff Supervision & Development

• Supervise front office, scheduling, and/or clinical support staff (e.g., medical assistants, patient service reps)
• Provide day-to-day direction, coaching, and performance feedback
• Assist in recruiting, onboarding, training, and retention of staff
• Conduct performance evaluations and support corrective action plans as needed
• Promote a positive, team-oriented work environment

Patient Experience & Service Excellence

• Ensure high levels of patient satisfaction by addressing concerns, complaints, and service recovery in a timely manner
• Monitor patient access metrics (wait times, call handling, appointment availability)
• Support implementation of patient satisfaction initiatives and service standards

Administrative & Financial Support

• Assist in managing operational metrics such as productivity, staffing ratios, and cost controls
• Support revenue cycle processes including registration accuracy, insurance verification, and charge capture compliance
• Monitor and report key performance indicators (KPIs) to the Operations Manager
• Participate in budget adherence and supply management

Compliance & Quality Assurance

• Ensure compliance with all federal, state, and local healthcare regulations
• Maintain accurate documentation and support audit readiness
• Participate in quality improvement initiatives and performance tracking
• Reinforce infection control, safety, and risk management protocols

Communication & Coordination

• Act as a liaison between staff, providers, and leadership
• Support implementation of new systems, policies, or service lines
• Lead or participate in team meetings, huddles, and training sessions
• Communicate operational updates and expectations clearly to team members

Qualifications

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience) preferred
• 3–5 years of healthcare operations experience, preferably in an outpatient or specialty practice setting
• Prior supervisory or team leadership experience strongly preferred

Skills & Competencies

• Strong leadership, coaching, and team-building abilities
• Knowledge of medical office workflows, EHR systems, and scheduling practices
• Understanding of healthcare regulations, billing basics, and patient privacy requirements
• Excellent organizational, problem-solving, and decision-making skills
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Working Conditions

• Primarily based in an outpatient clinic setting
• Requires occasional extended hours depending on clinic needs
• Frequent interaction with patients, providers, and staff

Compensation 

• $23-$25 Ph (DOE)  

For Full time Employees after 90 days:  

• Health Dental and Vision insurance  
• Life Insurance  
• LT Disability  
• 5 days PTO  

After 1 Year:  

• 10 days PTO  
• 401k with company Safe Harbor Match 

Salary : $23 - $25