Visitor Services and Membership Coordinator

Job Overview
The Visitor Services and Membership Coordinator at Emerald Art Center is

a critical role focused on providing outstanding member and visitor experiences, leading

the front desk team, connecting prospective members, and ensuring excellent

management. This role requires a proactive, technologically inclined, and team oriented

candidate.

Key Responsibilities:

Membership Experience and Sales

- Ensure visitors and members have a positive and engaging gallery experience.

- Manage all areas of membership lifecycle, from acquisition to retention

- Oversee membership data, member orientation, and managing member participating hours.

Front Desk and Team Management

- Supervise, coordinate, and mentor the front desk staff, ensuring gallery guide delivery of

exceptional customer service and maintaining gallery appearance

- Maintain gallery greeter schedule to ensure daily coverage and event coverage

- Oversee gallery art sales, gift shop sales, and event/program registration procedures and

communication.

- Operate opening/closing procedures, lead with professionalism, develop operating

procedures for front desk efficiency

- Assist with Art Walk and other onsite events

- Maintain registration, visitor data and reporting, and facilitate communication between

member teams and staff

Facility Management

- Monitor and ensure gallery security and enforce visitor policies

- Monitor gallery cleanliness and helps to identify maintenance needs

- Maintain inventory, stock and order supplies for common areas (kitchen, bathroom, gallery,

and reception)

Qualifications

Education: 2 years of general clerical experience. An Associates or Bachelors degree in Office

Technology or related field. Relevant experience in lieu of a degree considered.

Experience: Minimum of 2 years in customer service, sales, or operations role, preferably in

arts or high-end service environment. Team management experience highly desirable.

Industry Knowledge: Strong understanding of arts and nonprofit organizations with a passion

for creativity and community building, familiarity with arts-related trends, and commitment to

continuous learning.

Skills

Professionalism and Mentorship: proven ability to lead and motivate team members setting a

positive example in service and collaboration. Patient, positive, and friendly customer service

skills.

Communication: Excellent verbal and written skills, builds strong relationships among

members, staff, and collaborators.

1Technical: Proficient with Microsoft suite, Google Docs and Drives, Canva, Mailchimp, Wix

website, social media, and digital marketing tools.

Organization: Strong time management, self-motivated, and multitasking in fast-paced

environment.

Problem Solving: Thinks quickly, addresses issues efficiently, patiently, and effectively. Seeks

guidance and works as a team to resolve challenges.

Join us to be part of a team dedicated to creating memorable experiences for every visitor! We are committed to fostering an inclusive environment where your enthusiasm and skills can truly shine. This position contributes directly to our mission of engaging communities through enriching arts programs and exhibitions.

Email resume and cover letter to HR@emeraldartcenter.org

Pay: From $22.00 per hour

Work Location: In person

Salary : $22