What are the responsibilities and job description for the Contract Administrator position at EMCOR?
About Us:
EMCOR Services New England Mechanical (NEMSI) is a wholly-owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. We offer a complete package of facilities services, including HVAC, mechanical and electrical construction services, engineering, design, installation, repair and maintenance.
Job Title: -Customer Service-Contract Administrator
Job Summary: -This position is a dynamic, fast-paced role responsible for various administrative duties in relation to our HVAC service agreements and our agreement customers. This role will work directly with sales staff, operations, and our Vice Presidents\Branch Managers to ensure proper support for all new and existing sales agreements.
The day-to-day responsibilities of a Contract Administrator include supporting the sales team, reviewing agreements, entering them into our ERP and tracking sales in Microsoft Dynamics. You will work closely with all our Operations teams to ensure we are maintaining accurate data, including contractual obligations, asset lists, terms and conditions, purchase orders, as well as documentation of customer requirements, changes to agreements and updates to various data points. This role is very process focused and relies on consistency in executing those processes. Maintaining the flow of work is at the forefront of our business, so proactive communication and active follow-up with both our internal and external customers is key to our success.
Qualifications: -The successful candidate will be a team player who is detail oriented, a self-starter, and enjoys working in a role where critical thinking is a must. This role is integral in our back-office operations and has customer facing responsibilities which require clear, concise and professional communication via email, phone conversation as well as via customer supporting documentation. Candidate must have strong organizational and follow up skills to be successful in this role.
5 years of increasing administrative responsibilities, proficiency with the entire Microsoft office suite including Outlook, Dynamics, and Teams and the ability to prioritize a time sensitive workload is required. A basic understanding of cost accounting with hands on experience working in an ERP system.
We offer our employees a competitive salary and comprehensive benefits package including PTO and 401k with match, and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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