What are the responsibilities and job description for the Learning Support & Development Specialist II position at Embry-Riddle Aeronautical University?
Job Description
Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace
As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.
For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.
As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.
The Opportunity
Embry-Riddle Aeronautical University is seeking a Learning Support and Development Specialist II to join our team in Daytona Beach, Florida. This in-person role supports innovative teaching and learning technologies across the university, ensuring a seamless experience for students, faculty, and staff.
This position is ideal for a technically skilled professional who thrives in a collaborative environment, enjoys problem-solving, and is passionate about enhancing the learning experience through technology. You will serve as a subject matter expert, contribute to process improvements, and play a key role in supporting and advancing academic technology systems.
Key Responsibilities
The annual salary range for this position is $45,000-$50,000. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.
Qualifications
Required Education and Qualifications:
Required
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311349. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.
Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace
As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.
For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.
As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.
The Opportunity
Embry-Riddle Aeronautical University is seeking a Learning Support and Development Specialist II to join our team in Daytona Beach, Florida. This in-person role supports innovative teaching and learning technologies across the university, ensuring a seamless experience for students, faculty, and staff.
This position is ideal for a technically skilled professional who thrives in a collaborative environment, enjoys problem-solving, and is passionate about enhancing the learning experience through technology. You will serve as a subject matter expert, contribute to process improvements, and play a key role in supporting and advancing academic technology systems.
Key Responsibilities
- Provide Tier 2 (and occasional Tier 3) technical support for learning management systems, academic software, and integrations
- Troubleshoot issues related to Canvas LMS, third-party tools (e.g., Pearson, McGraw Hill), Zoom, browsers, operating systems, and hardware
- Manage and resolve support tickets via phone, email, and web conferencing while ensuring excellent customer service
- Perform course quality assurance, configure integrations, and support term-start processes
- Develop and maintain reports and dashboards using Canvas Data and Tableau
- Create and manage automation workflows (e.g., Power Automate) to streamline course and system updates
- Maintain and update technical documentation, knowledge base articles, and web content (HTML/PHP)
- Serve as a subject matter expert for systems and processes; mentor and train junior staff and student assistants
- Participate in testing and implementation of new academic technologies and represent the team in cross-functional meetings
- Support system administration functions for platforms such as Canvas, Zoom, and project management tools
- Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
- Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
The annual salary range for this position is $45,000-$50,000. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.
Qualifications
Required Education and Qualifications:
Required
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 1–3 years of experience in IT support, eLearning support, or related field
- Experience supporting Learning Management Systems (preferably Canvas)
- Strong technical troubleshooting skills across software, integrations, and hardware environments
- Experience with web conferencing tools (e.g., Zoom) and Microsoft 365 applications
- Ability to create and maintain technical documentation (HTML preferred)
- Experience with data reporting tools (e.g., Tableau) and process automation tools (e.g., Power Automate)
- Strong communication, customer service, and interpersonal skills
- Ability to work independently, manage multiple priorities, and collaborate effectively in a team environment
- Experience with CSS, APIs, or LTI integrations
- Background supporting academic technologies in higher education
- Project management experience or certification
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311349. Please attach all relevant materials to your application when you apply online. Complete submissions include:
- Cover letter
- Full Resume
- Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.
Salary : $45,000 - $50,000