Part Time Night Audit

Embers Hotel Part Time Night Audit:

Hay Creek Hotels is seeking passionate, and customer service focused Front Desk Agents to join our team at the new Embers Hotel. Ideal candidates will exhibit outstanding professionalism with the ability to multitask and excel in a past-faced environment.

Tucked in the quaint mountain town of Blowing Rock, North Carolina, The Embers Hotel offers 36 guest rooms and suites with full-service restaurant and al fresco dining patio. Managed by Hay Creek Hotels, this new-build boutique location embodies a fireside retreat with 4-star service in an approachable, natural setting

Part-time position available for the overnight position 11pm-7am. Additional daytime hours could be available.

$20 per hour

Job Summary:

• Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Provide telephone services and operate the multi-line phone system effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.
• Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
• Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Flexibility to work days, nights, weekends, holidays, and critical peak business days.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20