What are the responsibilities and job description for the Commercial Loan Processor position at Embers Credit Union?
Commercial Loan Processor
As a Commercial Loan Processor at Embers, you play a critical role in supporting our business members by preparing, reviewing, and processing commercial loan documents with accuracy and care. You’ll work closely with our Commercial Lending and Operations teams to ensure each loan is properly documented, compliant, and ready for funding—while also helping to build complete and lasting business relationships. From navigating loan systems and account maintenance to cross-selling products and ensuring exceptional service, you are a trusted partner behind the scenes who helps bring business solutions to life. Your attention to detail, efficiency, and professionalism helps Embers deliver timely, high-quality experiences that fuel our members’ financial success.
RESPONSIBILITIES WE’LL TRUST YOU WITH:
Prepare and Process Loan Documentation – Create and review commercial loan documents for accuracy, completeness, and compliance using Embers’ systems and templates. Enter required data into processing systems and follow quality assurance procedures to ensure smooth loan delivery.
Support Business Member Relationships – Work with business members and vendors to gather required documentation, answer questions, and ensure timely follow-up throughout the loan process. Maintain professionalism and build rapport with members during all interactions.
Perform Account and Member Service Functions – Assist business members with account services including new account openings, account maintenance, and changes. Answer product questions, resolve account issues, and identify additional financial solutions where appropriate.
Maintain Operational Excellence – Stay current with all commercial loan platforms and processing tools. Ensure documentation meets internal policy and regulatory guidelines. Maintain organized and secure work areas and support team projects as needed.
Collaborate with the Commercial Lending Team – Coordinate with loan officers and operations staff to ensure loans move smoothly through the pipeline. Proactively communicate issues, suggest process improvements, and support team performance.
Commercial Loan Servicing & Administration – Perform all aspects of commercial loan servicing, including loan maintenance and system updates, while administering escrow accounts, processing construction draws, ensuring documentation accuracy and compliance, and collaborating with internal teams to resolve issues and support efficient loan servicing operations
Other Duties as Assigned – Support the Commercial Lending team and credit union-wide initiatives by assisting with projects, new product development, or process improvements as needed. Maintain flexibility to take on additional responsibilities that align with Embers’ goals and evolving needs.
THIS JOB MIGHT BE RIGHT FOR YOU IF:
- You love working behind the scenes to ensure every detail is right.
- You’re great at following procedures, spotting errors, and staying organized.
- You enjoy interacting with members and helping them feel confident and supported.
- You’re comfortable juggling multiple tasks and systems at once.
- You care about quality and believe your work matters to the bigger picture.
SUCCESS LOOKS LIKE:
- Commercial loan documents are complete, accurate, and processed efficiently.
- Business members feel supported, informed, and valued throughout their loan process.
- Relationships with internal team members and external partners are positive and collaborative.
- All systems, records, and reports are maintained in a timely and compliant manner.
- You contribute to a culture of professionalism, accountability, and service excellence.
AREAS OF KNOWLEDGE & EXPERTISE:
Education: Associate degree in business, finance, or related field, or equivalent combination of education and experience.
Experience & Knowledge:
3–5 years of experience in financial services, ideally in Commercial Lending, Loan Processing, or Loan Documentation.
Familiarity with commercial loan origination and analysis preferred.
Skills & Abilities:
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
- Ability to follow procedures and regulatory guidelines.
- Ability to work independently while collaborating effectively with others.
- Consultative mindset with an eye for identifying additional member needs.
Talking: Frequent communication required, especially where one must convey detailed or important instructions or
ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities: Ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
INTENT AND FUNCTION OF JOB DESCRIPTIONS:
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Salary : $21