What are the responsibilities and job description for the On-Call Coordinator FT 2nd shift position at EmberHope?
EmberHope, a leading, faith-based provider of child welfare services is committed to helping you succeed as an employee as you work to make a difference in the life of a child either directly or by offering administrative support. The Company strives for a positive work environment that encourages effective teamwork, trauma-informed practices, and opportunities to utilize leadership skills. Team members from all departments will focus on carrying out the EmberHope mission, vision, and values!
This full time position is Monday-Friday 4pm to 1am.
To be a successful On-Call Coordinator you must become able to do the following always:
1. Ensure a trauma informed focus on creating a safe and supportive environment for staff and those served through knowledge, sensitivity, respect, and a focus on resilience and recovery.
2. Provide quality customer service to all internal and external customers (via phone calls, e-mail, etc.).
3. Provide on-call crisis response during designated shifts, on-call may respond to crisis by phone but may also require in-person assistance including transporting clients.
4. Participate and complete Trauma Based Relational Intervention (TBRI) and trauma informed training to stay current on assisting caregivers with high needs children or behaviors of concern.
5. Follow Company Policy and Procedure and operate according to the Company’s Program Practice Guidelines.
How you will spend your time in this job:
• 50% Customer Service
• 30% Crisis Intervention
• 20% Documentation