Room Attendant

Job Title: Room Attendant/ Housekeeper

This is an entry level position. WE WILL TRAIN THE RIGHT PEOPLE. Must be willing to work, learn, and have a flexible schedule.

Shift: Varies, Must have a flexible schedule as the hotel runs 24 hours a day, 7 days a week!

OBJECTIVE: To maximize guest satisfaction by providing neat and clean guest rooms in accordance with Embassy Suites Glendale Standards

DUTIES & RESPONSIBILITIES:

• Meets and exceeds guest and team member expectations by providing exceptional service and teamwork.
• Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations.
• Communicates effectively with guests, co-workers and supervisors.
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Performs other duties as required to meet ESG mission to "Impact the lives of others in ways both big and small"
• Responsible for key control for issued keys and keys left by guests in the rooms.
• Insures guest satisfaction by cleaning guest rooms daily according to operational policies and standards.
• Removes soiled bed and bath linens and replaces with clean linens are required.
• Removes accumulated trash and debris from room as required.
• Cleans bathroom, dust surfaces, replenish promotional material and literature; replenish room amenities, vacuums rooms as required.
• Reports unusual circumstances to Supervisor and/or Director of Housekeeping.
• Reports maintenance requests to Housekeeping Supervisor.
• Bring all lost and found items to the Housekeeping Office.
• Leaves all guest belongings in stay over rooms unless they have been discarded in the trash.
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner.
• Place and restock usable items in the rooms according to procedures including paper items, soap towels, and matches.
• Replaces and/or empties vacuum cleaner bag daily.
• Cleans cart and vacuum cleaner on a regular basis.
• Insures quality and quantity of the contents of the linen closet by organizing and cleaning it.
• Checks stock daily and notifies Supervisor and/or Director of Housekeeping of any shortages.
• Pulls any damaged or rewash linen and returns them to the Housekeeping Department.
• Insures safety and maximum security by securing locks on linen closets and linen chute doors.
• Reports all “Do Not Disturb” or bolted door rooms to Supervisor at the specified time.
• Attends work on time as scheduled
• Follows hotel grooming and dress standards.
• Minimizes safety hazards by following all safety rules and procedures.
• Wears proper uniform at all times including shoes with slip resistant soles. Latex gloves must be worn when cleaning the bathroom area and when handling soiled linen.
• Operate housekeeping equipment in a correct and safe manner.
• Know hotel emergency procedures.
• Report immediately to the Director of Housekeeping and/or Housekeeping Supervisor any out of the ordinary situation in the guests’ room (i.e.: unreported pets, parties in the room, unusually dirty, vacant room when it should be occupied).
• Performs all duties and responsibilities in a timely and efficient manner
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• At all times projects a favorable image of competence and professionalism of ESG to guests, co-workers, vendor and management staff.

Job Type: Full-time

Reports to: Director of Housekeeping

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $25