Guest Service Representative

The Guest Service Representative is responsible for greeting and registering guests, making/modifying reservations, maximizing guest satisfaction by providing exceptional guest services during their stay, and settling the guest’s account upon completion of their stay. They will have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with customers.

Reports to: Front Office Manager and Front Desk Supervisor

Duties:

· Report to work on time, in a proper and clean uniform.

• Duty hours will require weekends and holidays.

· Greet and register guests.

· Show, sell, and assign rooms to guests.

• Be knowledgeable with guest room types, locations, and amenities of each.

· Be knowledgeable about room rates, discounts, and promotions.

· Answer phones with proper greeting/etiquette in a timely manner.

· Receive and accurately record payment from guests for room or services.

• Conform to cash handling procedures at all times.

· Be knowledgeable about the community and activities to help customers understand what they can do in the area.

· Be attentive to guests’ needs in a timely manner.

· Accommodate guests’ special requests to the best of their ability.

· Maintain good communications with other hotel departments.

• Be knowledgeable about daily hotel events.

· Resolve customer requests or complaints to the best of their ability. Immediately notify supervisor if resolution cannot be accomplished at their level.

• Always document thoroughly.

· Communicate all events from the shift into the pass on log prior to leaving.

· Keep front office area clean, organized, and stocked.

· Keep Front Office Manager and Assistant General Manager informed of property status (positive and negative) in a timely manner.

· Perform other duties as assigned/tasked by Front Office Manager, Assistant General Manager, General Manager or ownership.

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $16