What are the responsibilities and job description for the Maintenance Technician position at Embassy Suites Gatlinburg Resort?
Job Overview
Hotel Maintenance Technicians perform hands-on repairs and maintenance across hotel guest rooms, public areas, and mechanical systems. They respond to work orders from guests and staff, handle preventive maintenance tasks, and keep the property in the operational condition that guests expect. The role requires broad technical knowledge across plumbing, electrical, and carpentry.
Duties
- Duties and responsibilities
- Respond to guest room and public area work orders submitted through the property management or maintenance system
- Troubleshoot and repair plumbing issues — unclogging drains, repairing leaks, replacing fixtures and faucets
- Perform basic electrical repairs including outlet replacements, switch troubleshooting, and light fixture maintenance
- Complete preventive maintenance tasks per the established PM schedule — filter changes, lubrication, inspections
- Perform carpentry and cosmetic repairs — furniture touch-up, door hardware adjustment, tile grouting, caulking
- Maintain pool chemistry and mechanical systems where applicable, including chemical testing and filter maintenance
- Coordinate with the front desk on room status — communicating when repairs are complete and rooms are ready
- Document completed work orders accurately in the maintenance tracking system
- Maintain the maintenance shop and supply inventory, notifying supervisors when supplies need replenishment
Personal qualities:
- Self-direction — technicians work through their work order list with limited direct supervision
- Good communication with guests and front desk when entering rooms and updating room status
- Reliability on on-call shifts, which most full-time hotel maintenance roles include
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $17 - $19