Front Office Manager

Company Description Embassy Suites Dallas - Love Field is an all-suite hotel located off Loop 12, just four miles from Dallas Love Field Airport with a complimentary shuttle service. The property offers convenient access to downtown Dallas, which is about 20 minutes away, and to major attractions such as AT&T Stadium, approximately a half-hour drive. Team members and guests enjoy amenities including an indoor pool, fitness center, and nearby trails leading to Bachman Lake Park. The hotel features a gastropub serving daily made-to-order breakfast, lunch, afternoon drinks, and dinner, creating a welcoming environment for both travelers and staff.

Role Description The Front Office Manager is a full-time, on-site role based at Embassy Suites Dallas - Love Field in Dallas, TX. This role oversees the daily operations of the front desk, ensuring efficient check-in and check-out processes and a consistently positive guest experience. Responsibilities include supervising front office team members, scheduling staff, managing shuttle service, managing reservations and room assignments, and handling guest inquiries, concerns, and escalations with professionalism. The Front Office Manager monitors service standards, coordinates with housekeeping and maintenance for room readiness, and helps implement policies and procedures to maximize customer satisfaction and operational efficiency. The role also involves training team members, maintaining accurate records, and supporting hotel leadership with reporting and front office initiatives.

Qualifications

• Strong front office and office administration skills, including managing daily desk operations, scheduling, and maintaining accurate records.
• Demonstrated ability in customer service and customer satisfaction, with experience resolving guest issues and creating a welcoming environment.
• Effective communication skills, both verbal and written, with the ability to interact professionally with guests, team members, and leadership.
• Experience leading or supervising hospitality teams, preferably in a hotel front office environment.
• Proficiency with hotel management systems and basic computer applications (e.g., reservation software, email, MS Office).
• Strong organizational and problem-solving abilities, with attention to detail and a focus on service quality.
• Availability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Previous experience in hotel front office management or a similar hospitality leadership role is highly preferred; an associate or bachelor’s degree in hospitality management or a related field is a plus.