What are the responsibilities and job description for the Front Office Manager (Hotel) position at Embassy Suites Brooks Hotel & Spa?
Embassy Suites Brooks Hotel & Spa is the gem of Brooks City Base Campus. The hotels has 156 beautiful guest rooms and our flexible function spaces have room for up to 900 guests. Our venues include pillarless ballrooms, light-filled boardrooms, and a restored World War One airplane hangar.
We are seeking a motivated and experienced Front Office Manager to join the ES team/family
Ideal Candidate will have previous Hilton brand & PEP (OnQ )property management system experience
RESPONSIBILITIES
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Follows up in credit check report
- Responsible for front office operation
- Responsible for daily deposits
- Assist with producing 10 Day Forecast
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality
- service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Front Desk Supervisory: 3 years (Required)
- Hilton Brand: 3 years (Required)
- OnQ Property Management: 3 years (Required)
Work Location: In person